Concentrix Overview
Concentrix
BPO
Employees
At Concentrix + Webhelp we challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond wow. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
Design - we design game-changing customer journeys for our clients, using insights, consulting, and journey mapping.
It all starts with an expert design.
Our strategy consultants come at your business goals with fresh perspectives and a knack for reimagination. How can we transform the experiences people have with your brand? What could that new journey look like? We deepen your understanding of the market and the voice of your customer, find ways to drive revenue and loyalty, and make it all work smarter and faster. That’s a lot of strategic thinking—and it leads to experiences that’ll deliver beyond your brand promise.
Build - we engineer, build, and integrate the technology solutions, and infrastructure that power these experiences.
Next, we make it real: we build those experiences.
With the most complete toolkit in the industry, we have what you need to stand out: the right mix of technology, expertise, and passionate game-changers. When you combine that with our ability to modernize, integrate, and automate your CX operations from front to back—you benefit from rock-solid infrastructure, and we become your go-to partner for everything cx.
Run - we run and optimize the day-to-day operations and solutions as a seamless extension of our clients’ brands.
And we keep it all going: we run your customer experience as an extension of your brand.
That means every single day, we’re your virtual assistant, your follow-up call, your save-the-day text, powered by the best of talent and technology. We oversee those applications in the cloud, too—it’s your entire CX operation, managed by us. All the while, you’re getting the data and insights you need to continually optimize your experience, seizing opportunities for your business to grow, and setting a new standard for exceptional in your industry.
Elevate your career with us. Concentrix got a lot of good reviews online. Apply now and be one of us.
OUR PROMISE
To challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond Wow.
HUMAN CENTERED, TECH-POWERED
We believe in putting people at the core of everything we do. Whether we’re reinventing operating models, engaging with your customers, or enhancing the skills of our global game-changers, we use technology with a single purpose: to create amazing experiences for the people that matter most.
EXPERIENCE WITHOUT BOUNDARIES
Seamless. Effortless. Frictionless. That’s how every experience should feel. Whether your customer journey spans channels, technology, or even oceans – we’ve got it covered. Our unique customer insight and end-to-end approach means we design, build, and run experiences like no-one else can
GLOBAL REACH, LOCAL TOUCH
Size matters to some, but not to us. Whether you’re a small company with big ideas or a leading brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. We make it our business to understand the culture, regulation, and language of local markets. All while making sure you benefit from our global expertise. It’s what helps us to amplify brands and build relationships that last.
CHANGING THE GAME, FOR GOOD
What some people call ‘innovation’ is our everyday. We’re on a mission to alter the way the world thinks about customer experience, creating lasting change for our clients. No matter how complex the challenge or how ambitious the idea, we will be at the front of the line with you – turning tomorrow’s possibilities into today’s reality.
DOING RIGHT DNA
We believe in doing right. It’s not rocket science, it’s about integrity, pure and simple. Our company isn’t just a place to work, or a provider to contract with. We’re a place to belong and partner for journey. We’re committed to fostering diverse perspectives, being a sustainable business, and uplifting our communities. Doing right is who we are.
Environmental, Social & Governance
We Design, Build, and Run game-changing customer journeys…
We understand customers better than anyone else can. Within billions of data points, our engineers find and harness the insight to craft experiences that touch hearts and move markets.
State of Brand Love
It’s the little things that add up to loving relationships—especially between brands and their customers. Become the object of your customers’ affection with insights from our latest research report.
At Concentrix + Webhelp we challenge conventions. To deliver outcomes unimagined. By creating experiences that go beyond wow. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
Design - we design game-changing customer journeys for our clients, using insights, consulting, and journey mapping.
It all starts with an expert design.
Our strategy consultants come at your business goals with fresh perspectives and a knack for reimagination. How can we transform the experiences people have with your brand? What could that new journey look like? We deepen your understanding of the market and the voice of your customer, find ways to drive revenue and loyalty, and make it all work smarter and faster. That’s a lot of strategic thinking—and it leads to experiences that’ll deliver beyond your brand promise.
Build - we engineer, build, and integrate the technology solutions, and infrastructure that power these experiences.
Next, we make it real: we build those experiences.
With the most complete toolkit in the industry, we have what you need to stand out: the right mix of technology, expertise, and passionate game-changers. When you combine that with our ability to modernize, integrate, and automate your CX operations from front to back—you benefit from rock-solid infrastructure, and we become your go-to partner for everything cx.
Run - we run and optimize the day-to-day operations and solutions as a seamless extension of our clients’ brands.
And we keep it all going: we run your customer experience as an extension of your brand.
That means every single day, we’re your virtual assistant, your follow-up call, your save-the-day text, powered by the best of talent and technology. We oversee those applications in the cloud, too—it’s your entire CX operation, managed by us. All the while, you’re getting the data and insights you need to continually optimize your experience, seizing opportunities for your business to grow, and setting a new standard for exceptional in your industry.
Elevate your career with us. Concentrix got a lot of good reviews online. Apply now and be one of us.