425065 DERM Lead
Gratitude Inc425065 DERM Lead
Job Description
Key Skills
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Job Title : DERM Lead
Job Summary
The DERM Lead will be responsible for driving a data-driven culture, delivery excellence, quality management, and continuous improvement across associated client accounts. The role involves leading and mentoring Process Improvement initiatives using Lean Six Sigma methodologies, driving business process improvements, deploying Quality Management Systems including ISO and CMMI practices, and delivering measurable business value and productivity improvements. The candidate will also drive innovation, automation, digital transformation initiatives, and proactive risk management while engaging effectively with clients and internal stakeholders. The role requires strong experience in FAO processes, Lean Six Sigma, business problem-solving, and transformation, along with excellent communication, analytical, presentation, and stakeholder management skills.
Key Responsibilities
Conduct thought leadership workshops and develop continuous improvement roadmaps for associated client accounts.
Lead and mentor Process Improvement projects using Lean Six Sigma methodologies.
Deliver targeted business value and productivity improvements through process transformation.
Build and develop competencies in Quality Management Systems, Lean Six Sigma, and digital transformation techniques.
Drive innovation and automation projects.
Develop and deliver award-winning case studies for internal and external forums.
Drive an effective No Surprise framework to proactively identify and mitigate process risks.
Facilitate the deployment of Quality Management Systems, including ISO and CMMI practices.
Drive business process improvements leveraging Lean Six Sigma.
Promote a data-driven culture across operations through quality tools and methodologies.
Support delivery excellence initiatives to achieve high levels of client satisfaction.
Engage effectively with clients and internal stakeholders.
Ensure Delivery Excellence initiatives are successfully deployed and recognized.
Identify opportunities for automation, analytics, and digital transformation.
Drive continuous improvement initiatives across FAO processes.
Required Qualifications & Experience
9–15 years of overall experience as per the role requirement.
10+ years of work experience with proven expertise in business problem-solving and delivering significant business value.
Exposure to the Service industry is mandatory.
Minimum 4 years of experience as a Lean Six Sigma or Transformation professional for FAO processes.
Practical experience in applying Lean Six Sigma techniques.
Experience in automation and process transformation.
Experience in deploying Data Analytics, Machine Learning, or Artificial Intelligence is an advantage.
Lean Six Sigma Green Belt is mandatory.
Educational background in M.Com, MBA in Finance, CA/ICWA, or Engineering with proven Black Belt or transformation expertise in FAO processes.
Strong experience in client and stakeholder engagement.
Required Skills
Lean Six Sigma – Green Belt Mandatory.
FAO Process Transformation.
Process Improvement & Business Problem Solving.
Quality Management Systems – QMS.
Data Analytics & Data-Driven Decision Making.
Client & Stakeholder Management.
Automation & Continuous Improvement.
Program Management.
Analytical and logical problem-solving skills.
Excellent communication and presentation skills.
Influencing and change management skills.
Preferred Skills
Lean Six Sigma Black Belt.
Master Black Belt.
Quality Management Systems experience.
Agile competencies.
Digital transformation competencies.
PMP certification.
ISO and CMMI practices.
Data Analytics.
Machine Learning.
Artificial Intelligence.
Automation and digital transformation experience.
Success Factors
Excellent communication and presentation skills.
Strong attention to detail.
Analytical and data-oriented approach.
Logical problem-solving capability.
Strong client and stakeholder management skills.
Strong influencing skills.
Program management and networking capabilities.
Assertive and self-driven approach.
Ability to challenge the status quo.
Goal-oriented and execution-focused mindset.
Work Requirements
Willingness to work in all shifts.
Current shift: Afternoon Shift.
Willingness to travel to any location based on client or organizational requirements.
Ability to lead Lean Six Sigma and transformation initiatives across FAO processes.
Ability to work with clients and internal stakeholders.
Ability to drive quality, productivity, automation, and continuous improvement initiatives.
Ability to proactively identify and mitigate process risks.
Ability to conduct workshops and develop transformation roadmaps.
Important Eligibility
Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.
Role
Quality Coach
Timings
Afternoon Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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