Arabic Customer Service Executive in a Top BPO
Gratitude IncArabic Customer Service Executive in a Top BPO
Job Description
Key Skills
35 candidate(s) have already applied for this Job. Apply now
Skills: Arabic Language
Work Location: Bangalore / Chennai
Band: 3/ 4 (Max CTC 10 LPA)
Job Code: 403314
APAC Business hrs
Job Summary:
As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional support through multiple communication channels, including phone, email, chat and social media. This role involves handling customer inquiries, resolving issues, providing information about the various products and services on offer, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services
• Assist customers with account-related issues, including account openings, closings, and maintenance.
• Achieve performance targets and KPIs related to call resolution times, customer satisfaction ratings and response times
• Identify and resolve customer complaints and issues, escalating as necessary to ensure resolution.
• Keep detailed records of customer interactions, transactions, comments, and complaints in the CRM System
• Collaborate with other bank stakeholders to resolve complex customer issues.
• Stay informed about bank policies, procedures, and regulatory requirements to ensure compliance.
Qualifications:
• Possess a Diploma or Bachelor’s degree in any discipline
• Minimum 1 year experience in customer service in a contact center environment in a banking or financial services industry.
• Excellent verbal and written proficiency in Arabic and English (Minimum B2)
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with patience and professionalism.
• Knowledge of bank products, services, and regulations is required
• Open to shift hours and weekends
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Clinical Sturdy Physician
Gratitude Inc1 - 10 Year(s)
Confidential
Mumbai, India
Arabic Customer Support Executive
Gratitude Inc1 - 3 Year(s)
45 - 60 Thousand p.m
Chennai, India
SENIOR PROCESS ASSOCIATE
Gratitude Inc2 - 7 Year(s)
Confidential
Nagpur, India
RTR functional Expert
Gratitude Inc10 - 12 Year(s)
Confidential
Kolkata, India
OTC Senoir Team Member
Gratitude Inc8 - 12 Year(s)
Confidential
Nagpur, India
french voice
Gratitude Inc1 - 10 Year(s)
Confidential
Mumbai, India
Cargo Revenue Accounting
Gratitude Inc1 - 3 Year(s)
Confidential
Mumbai, India
Customer Service Agent (Arabic Language)
Gratitude Inc1 - 2 Year(s)
50 - 65 Thousand p.m
Bengaluru, India
CRA system Migration Testing and implementation Support
Gratitude Inc10 - 15 Year(s)
Confidential
Mumbai, India
2 - 10 Year(s)
100 - 150 Thousand p.m
Bengaluru, India