Collections Quality Analyst – OTC (International Voice)
Gratitude IncCollections Quality Analyst – OTC (International Voice)
Job Description
Key Skills
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Job Title: Collections Quality Analyst – OTC (International Voice)
Location: Gurgaon
Experience: 1–3 Years
Employment Type: Full-Time
Salary: ₹6–7 LPA
Band: BPO 1/2
Shift: 24/7 Rotational Shift (Night Shifts Applicable)
Role Overview
TCS is hiring a Collections Quality Analyst – OTC (International Voice) to support quality assurance activities within the Order-to-Cash (OTC) process. The role involves evaluating international voice interactions, monitoring quality standards, identifying improvement opportunities, and ensuring compliance with business processes while driving operational excellence.
Key Responsibilities
Conduct quality assessments for international voice collections processes.
Monitor call quality and transaction quality.
Evaluate adherence to OTC process standards and quality parameters.
Analyze quality trends and identify improvement opportunities.
Prepare quality reports and presentations.
Perform root cause analysis using quality tools.
Ensure SLA and quality compliance.
Collaborate with operations teams to improve process performance.
Maintain documentation and quality records.
Required Skills & Qualifications
1–3 years of experience in Quality Analysis.
Experience in International Voice Process (Mandatory).
Good understanding of the OTC (Order-to-Cash) lifecycle.
Knowledge of B2B business processes.
Excellent verbal and written English communication.
Moderate proficiency in MS Excel.
Knowledge of Six Sigma quality tools.
Strong analytical and presentation skills.
Preferred Skills
Quality Assurance
Call Quality Monitoring
Transaction Quality
Order-to-Cash (OTC)
Accounts Receivable
Collections
B2B Collections
International Voice Process
Six Sigma
Root Cause Analysis
Histogram Analysis
Pareto (80/20) Analysis
Fishbone Analysis
MS Excel
Reporting & Presentation
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
100% Work From Office.
24/7 rotational shifts, including night shifts.
Role
Finance Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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