CSR Voice account -Pune/Mumbai
Gratitude IncCSR Voice account -Pune/Mumbai
Job Description
Key Skills
64 candidate(s) have already applied for this Job. Apply now
We are hiring for a Voice Customer Service role in Mumbai. The role is suited for candidates with international customer service experience.
Location -Mumbai/Pune
Position: Customer Service Associate
Skill: International Voice
Hiring Grade: BPOZ, BPO1, BPO2
Process: International Voice – Banking and Cards - US and Australia process
Eligibility
- Graduate and above with a minimum of 1 year and maximum 3 years of relevant experience in the BPO industry
- HSC with a minimum of 18 months BPO experience and a maximum of 3 years relevant BPO experience in the contact center industry
- Banking, Travel, Healthcare, Collections, Ecommerce, Telecom or Technical Services for Pune Location. Any International Voice Experience is good
- Graduate or undergraduate in a relevant customer service field preferred
- Strong English communication with neutral accent
- Advanced Windows/computer proficiency and accurate data-entry skills
- Flexible for 24x7 environment, primarily aligned to US or UK or Australian business hours
Key Responsibilities
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level
- Meet and exceed all performance thresholds
- Focus on Key KPIs like RSAT, AHT and customer experience
- Constantly remain abreast of new changes
- Implement feedback and corrective actions to avoid repeat instances
Required Skills
- Excellent written and oral communication
- Strong customer advocacy and listening skills
- Strong analytical and technical skills
- Clear understanding of process/work instructions
- Multi-tasking capability
- Resilience and flexibility to change
- Ability to generate solutions and apply logical conclusions across problems
Salary: Up to 7 lacs CTC
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Finance and Accounts - BlackLine Consultant
Gratitude Inc7 - 10 Year(s)
₹ 10 - ₹ 15 Thousand p.m
Noida, India
OTC Analyst
Gratitude Inc3 - 8 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Chennai, India
1 - 9 Year(s)
₹ 40 - ₹ 55 Thousand p.m
Pune, India
CSA voice -Hyderabad
Gratitude Inc1 - 17 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Hyderabad, India
Digital Designer
Gratitude Inc3 - 6 Year(s)
Confidential
Bangalore, India
Procurement Operations – Portuguese Resource
Gratitude Inc2 - 5 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Delhi, India
Training Lead – SCM [SAP Ariba P2P]
Gratitude Inc4 - 8 Year(s)
₹ 90 - ₹ 95 Thousand p.m
Delhi, India
RTR - Associate Manager
Gratitude Inc7 - 10 Year(s)
Confidential
Chennai, India
HR Delivery Lead - L&D (German Language(B2.2+)
Gratitude Inc16 - 18 Year(s)
Confidential
Bangalore, India
Delivery Manager - Payroll
Gratitude Inc7 - 10 Year(s)
₹ 1.4 - ₹ 1.67 Lacs p.m
Hyderabad, India