Customer Service Executive – International Voice | Bangalore

Gratitude Inc

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19 hours ago

Customer Service Executive – International Voice | Bangalore

1-5 Year(s)

Bengaluru

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Job Description

Key Skills

Strong handson experience in P2P / Accounts Payable operations Working knowledge of P2P systems Knowledge of einvoicing models and invoice validation rules

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We are hiring Customer Service Executives for an International Voice Process in Bangalore. This role is ideal for candidates with strong communication skills, international customer support experience, and the ability to deliver exceptional customer service while handling technical and account-related queries.

Key Responsibilities

Handle inbound customer interactions through voice, chat, and email channels.
Provide first-call resolution whenever possible and ensure high customer satisfaction.
Assist customers with subscription management, billing inquiries, cancellations, refunds, and invoice-related concerns.
Support account-related issues including login problems, password recovery, account verification, and account access troubleshooting.
Guide customers through software installation, activation, deployment, and usage across Windows, MacOS, iOS, and Android platforms.
Educate customers on product features, upgrades, downgrades, add-ons, and licensing options.
Identify opportunities for customer retention, cross-selling, and upselling while maintaining a customer-first approach.
Diagnose customer issues by asking relevant questions and determining root causes for effective resolution.
Accurately document customer interactions in CRM systems and ensure timely follow-up on open cases.
Escalate complex issues when required and share recurring trends or product feedback with internal teams.
Meet operational KPIs, quality standards, customer satisfaction metrics, and sales targets.

Required Skills

Communication Skills

Excellent verbal and written English communication skills.
Ability to communicate clearly and professionally with global customers.
Strong active listening, empathy, and customer handling skills.
Ability to manage challenging customer interactions while maintaining professionalism.
Strong interpersonal and relationship-building abilities.

Customer Service & Problem Solving

Experience handling international voice support processes.
Strong troubleshooting and analytical skills.
Ability to resolve customer concerns efficiently and effectively.
Experience in customer retention, cross-selling, and upselling.
Familiarity with CRM tools and case management processes.

Technical Knowledge (Preferred)

Understanding of Windows, MacOS, iOS, and Android environments.
Experience supporting SaaS or software products.
Knowledge of software installation, activation, licensing, and account management.

Eligibility Criteria

Graduate in any discipline (mandatory).
Minimum experience in an International Voice Process.
Excellent English communication skills.
Experience in customer service, technical support, sales support, or related functions.
Immediate joiners preferred.
Must be willing to work from the Bangalore office.
Must be comfortable working in rotational shifts, including night shifts.

Compensation & Benefits

Salary: Up to ₹7 LPA
Opportunity to work with global customers.
Exposure to international customer support operations.
Continuous learning and product training programs.
Career growth opportunities in customer experience and support functions.

Location: Bangalore
Experience: International Voice Process Experience Mandatory
Salary: Up to ₹7 LPA
Work Mode: Work From Office

**Ex TCS Employees can't apply

PAN and DOB are required for profile creation**

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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