Customer Service Executive | International Voice Process | Hyderabad
Gratitude IncCustomer Service Executive | International Voice Process | Hyderabad
Job Description
Key Skills
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Job Title : Customer Service Executive | International Voice Process | Hyderabad
Job Description :
We are hiring Customer Service Executives for an International Voice Process in Hyderabad. This role is ideal for candidates with strong international customer support experience, excellent English communication skills, and the ability to deliver outstanding customer service while achieving business goals.
Candidates with experience in SaaS support, subscription management, billing, cross-selling, upselling, and technical customer support will have an added advantage.
Location: Hyderabad
Experience: International Voice Experience Required
Key Responsibilities
Handle inbound customer interactions through voice support.
Resolve customer queries with a focus on First Call Resolution (FCR).
Assist customers with account access, billing, subscriptions, refunds, and product-related issues.
Support software installation, activation, and troubleshooting across Windows, MacOS, iOS, and Android platforms.
Accurately document customer interactions in CRM systems.
Deliver excellent customer experience while meeting quality and productivity targets.
Identify opportunities for cross-selling and upselling products and services.
Escalate complex issues and provide timely follow-up until resolution.
Meet operational KPIs, including CSAT, quality, and productivity.
Required Qualifications
Graduate (Mandatory).
Experience in an International Voice Process.
Excellent English communication skills (CEFR B2/C1 preferred).
Strong problem-solving and customer handling skills.
Experience with cross-selling and upselling is preferred.
Immediate joiners only.
Willing to work rotational shifts, including night shifts.
Required Skills
International Voice Process
Customer Service
Cross-selling & Upselling
CRM & Customer Support
Excellent Communication Skills
Important Notes
Ex TCS Employees can't apply
- PAN and DOB are required for profile creation
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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