Customer Service Executive | International Voice Process | Hyderabad

Gratitude Inc

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1 week ago

Customer Service Executive | International Voice Process | Hyderabad

1-5 Year(s)

Hyderabad

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Job Description

Key Skills

Customer Service BPO Voice Process Communication Skills customer support

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Job Title : Customer Service Executive | International Voice Process | Hyderabad

Job Description :

We are hiring Customer Service Executives for an International Voice Process in Hyderabad. This role is ideal for candidates with strong international customer support experience, excellent English communication skills, and the ability to deliver outstanding customer service while achieving business goals.

Candidates with experience in SaaS support, subscription management, billing, cross-selling, upselling, and technical customer support will have an added advantage.

Location: Hyderabad
Experience: International Voice Experience Required

Key Responsibilities

Handle inbound customer interactions through voice support.
Resolve customer queries with a focus on First Call Resolution (FCR).
Assist customers with account access, billing, subscriptions, refunds, and product-related issues.
Support software installation, activation, and troubleshooting across Windows, MacOS, iOS, and Android platforms.
Accurately document customer interactions in CRM systems.
Deliver excellent customer experience while meeting quality and productivity targets.
Identify opportunities for cross-selling and upselling products and services.
Escalate complex issues and provide timely follow-up until resolution.
Meet operational KPIs, including CSAT, quality, and productivity.

Required Qualifications

Graduate (Mandatory).
Experience in an International Voice Process.
Excellent English communication skills (CEFR B2/C1 preferred).
Strong problem-solving and customer handling skills.
Experience with cross-selling and upselling is preferred.
Immediate joiners only.
Willing to work rotational shifts, including night shifts.

Required Skills

International Voice Process
Customer Service
Cross-selling & Upselling
CRM & Customer Support
Excellent Communication Skills

Important Notes

Ex TCS Employees can't apply
PAN and DOB are required for profile creation

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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