Customer Support Executive – International Voice Process
Gratitude IncCustomer Support Executive – International Voice Process
Job Description
Key Skills
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Salary: Up to ₹7 LPA
Experience: 1–5 Years (International Voice Process Mandatory)
Shift: Rotational (24/7)
Employment Type: Full Time, Permanent
Job Summary:
We are hiring Customer Support Executives for an International Voice Process. The role involves handling global customer queries via voice and chat, ensuring quick resolution and high customer satisfaction.
Key Responsibilities:
Handle inbound customer queries via voice & chat
Provide accurate and timely resolutions
Achieve First Call Resolution (FCR)
Maintain high customer satisfaction
Troubleshoot issues using internal tools
Document interactions in CRM
Handle escalations professionally
Meet SLAs, KPIs, and quality standards
Candidate Profile
Graduate is mandatory
1–5 years of International Voice Process experience
Excellent English communication (B2/C1 level preferred)
Strong customer handling and problem-solving skills
Ability to manage difficult customer interactions
Good analytical and troubleshooting ability
Immediate joiner required
Comfortable working in rotational shifts
Role
Customer Service Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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