Delivery Head – UK Mortgage Operations | BFSI
Gratitude IncDelivery Head – UK Mortgage Operations | BFSI
Job Description
Key Skills
56 candidate(s) have already applied for this Job. Apply now
Lead Large-Scale UK Mortgage Operations with a Global BFSI Organization
We're seeking an accomplished Delivery Head – UK Mortgage Operations to lead large-scale banking operations, driving operational excellence, client success, and business growth. This is a strategic leadership opportunity for professionals with deep expertise in UK Mortgage, Banking Operations, Service Delivery, Client Management, Operational Transformation, and P&L ownership, managing high-performing teams across multiple locations.
Qualifications
18–25 years of experience in BPO, BPM, Banking, or Financial Services Operations
Mandatory experience leading UK Mortgage Operations at scale
Proven success managing large delivery teams of approximately 1,000 employees
Strong expertise in Service Delivery, Client & Stakeholder Management, Operational Excellence, Risk & Compliance, Workforce Planning, and P&L Management
Experience driving transformation, automation, Lean, Six Sigma, or continuous improvement initiatives
Excellent leadership, communication, commercial, and executive stakeholder management skills
MBA, postgraduate qualification, or Lean/Six Sigma certifications are advantageous
Eligibility
Location: Mumbai (Preferred) | PAN India
Flexibility to travel or relocate across India and support UK business hours when required
PAN and DOB are mandatory for profile creation
Submit your updated CV, ensuring your UK Mortgage leadership experience, banking operations expertise, large-scale delivery management, and transformation achievements are clearly reflected. Only candidates meeting the mandatory requirements will be considered.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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