Delivery Manager - HRIS

Gratitude Inc

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2 days ago

Delivery Manager - HRIS

7-10 Year(s)

Hyderabad

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Job Description

Key Skills

HRIS 12+ years of experience in HR operations, HRIS delivery, or HRO service management with exposure to payroll and system implementation

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Job Summary

The Delivery Manager - HRIS is responsible for leading end-to-end HR operations delivery
with a strong focus on HRIS platforms and payroll compliance. The role ensures seamless
service delivery across HR processes by leveraging Oracle HRMS and SAP SuccessFactors
systems, while maintaining adherence to US payroll statutory requirements. This position
plays a key role in driving operational excellence, client satisfaction, and continuous process
transformation in a global HRO environment.

Key Responsibilities
 Lead end-to-end HR service delivery with focus on HRIS-driven operations
 Ensure SLA and KPI adherence across HR processes and service lines
 Manage US payroll statutory compliance including taxation, reporting, and
regulatory adherence
 Oversee implementation, enhancement, and utilization of HRIS platforms (Oracle
HRMS, SuccessFactors)
 Drive system optimization, automation, and digital transformation initiatives
 Engage with clients and stakeholders for governance reviews and service
improvement
 Ensure data accuracy, reporting integrity, and audit readiness
 Act as escalation point for HRIS and payroll-related issues
 Collaborate with cross-functional teams (HR, Payroll, IT, Finance)

Required Qualifications
Graduate / Postgraduate in HR, IT, Finance or related field; HRIS or payroll certifications
preferred

Experience Requirements
12+ years of experience in HR operations, HRIS delivery, or HRO service management with
exposure to payroll and system implementation

Key Skills & Competencies
 Strong expertise in HRIS platforms (Oracle HRMS, SAP SuccessFactors)
 Knowledge of US payroll statutory requirements and compliance
 Leadership and delivery management capability
 Strong stakeholder and client management
 Analytical and problem-solving skills
 Process improvement and automation mindset
 High ownership and accountability

Tools & Systems
Oracle HRMS, SAP SuccessFactors (Employee Central, Payroll), Reporting & Analytics tools
Stakeholder Interaction
Clients, HR leadership, Payroll teams, IT teams, Finance teams, Vendors, Internal delivery
teams
Success Metrics / KPIs
 SLA/KPI adherence
 System uptime and efficiency
 Payroll and HR data accuracy
 Compliance and audit success
 Client satisfaction
 Process automation and efficiency gains

Language Requirements
English

Ex TCS Employees can’t apply
PAN and DOB are required for profile creation

Role

Customer Delivery Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

ITES / BPO / Customer Service

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Chidera Emmanuella Ijeomah

Recruiter - Gratitude Inc

NA, nigeria

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