Delivery Manager -Payroll

Gratitude Inc

137 Views

1 week ago

Delivery Manager -Payroll

7-10 Year(s)

₹ 19 - ₹ 20 Thousand p.m

Hyderabad

Quick Apply Apply

Job Description

Key Skills

Payroll skills Service Management US Payroll Processing HRO Experience

112 candidate(s) have already applied for this Job. Apply now

Role: Delivery Manager - Payroll

Location: Hyderabad

Experience: 7 to 10 yrs

Band: BPO 6

Salary: up to 20 LPA

2. Job Summary

The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations

within an HRO environment, ensuring service excellence, compliance, and client

satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms

such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory

frameworks. This position plays a critical role in driving operational efficiency, governance,

and continuous improvement initiatives across payroll delivery.

3. Key Responsibilities

 Lead end-to-end payroll service delivery across global HRO programs

 Ensure adherence to SLAs, KPIs, and payroll governance frameworks

 Manage US payroll statutory compliance including tax filing, reporting, and

deductions

 Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end

activities)

 Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and

reporting

 Handle escalations, complex payroll scenarios, and issue resolution

 Drive automation, process improvements, and transformation initiatives

 Engage with clients and stakeholders for governance, service reviews, and reporting

 Ensure accuracy, audit readiness, and compliance with regulatory requirements

 Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

4. Required Qualifications

 Graduate / Postgraduate in HR, Finance, or related field

 Payroll certifications (CPP, FPC) – preferred

5. Experience Requirements

 12+ years of experience in payroll operations, HRO delivery, or service management

 Experience in US payroll processing and compliance

 Prior experience in handling client delivery and payroll operations on a scale

6. Key Skills & Competencies

 Strong domain expertise in payroll operations and HR processes

 In-depth knowledge of US payroll statutory regulations and compliance

 Excellent stakeholder and client management capabilities

 Strong analytical, problem-solving, and decision-making skills

 High ownership, accountability, and delivery focus

 Leadership mindset with ability to manage cross-functional teams

7. Tools & Systems

 Oracle HRMS (Payroll, HR modules)

 SAP SuccessFactors (Employee Central, Payroll)

 Reporting & analytics tools

8. Stakeholder Interaction

 Clients and business stakeholders

 Payroll, HR, and Finance teams

 IT and system support teams

 Vendors and external partners

 Internal leadership and delivery teams

9. Success Metrics / KPIs

 SLA and KPI adherence

 Payroll accuracy and error rate

 Compliance and audit success rate

 Client satisfaction scores

 Turnaround time for payroll cycles

 Process efficiency and automation outcomes

10. Language Requirements

 English

PAN and DOB are required for profile creation

Please Apply using this Link https://www.myglit.com/lateral/cref/04a2ee9c6f

Role

Pay Roll/Compensation Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

3+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

International Customer Support Associate – Voice Process

Gratitude Inc

1 - 5 Year(s)

Customer Engagement B2 CEFR Excellent verbal & written communication skills

₹ 55 - ₹ 65 Thousand p.m

Bangalore, India

Details

HRO Learning & Development (German Language)

Gratitude Inc

1 - 10 Year(s)

Inbound BPO HRO Setup BPO Skills

₹ 25 - ₹ 40 Thousand p.m

Bangalore, India

Details

Spanish Customer Support Executive B2B B2C collections for MNC IT Client Gurugram

Gratitude Inc

1 - 3 Year(s)

International BPO At least 1 year Spanish work experience

₹ 50 - ₹ 60 Thousand p.m

Gurugram, India

Details

HR Helpdesk Agent | Location : Bangalore/Mumbai

Gratitude Inc

1 - 6 Year(s)

International voice Process Service Level Agreements, Contracts Typing speed of 30 wpm with 100% accuracy

Confidential

Bengaluru, India

Details

Sales and Radio Ad Operations Urgently Needed

Gratitude Inc

3 - 5 Year(s)

Bachelor's Degree Global team collaboration 3-5 years of experience in campaign management, traffic coordination, or ad scheduling within linear TV / radio or broadcast media

₹ 60 - ₹ 70 Thousand p.m

Mumbai, India

Details

Lean Practitioner (Utilities Transformation)

Gratitude Inc

8 - 10 Year(s)

Lean Six Sigma Black Belt Proven Root Cause Analysis (RCA) skills Utilities domain (Retail / Collections / Billing preferred)

₹ 90 - ₹ 1 Lacs p.m

Kolkata, India

Details

Lean Six Sigma certified or formally trained (Black Belt preferred) Finance and Accounting domain experience Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

₹ 35 - ₹ 45 Thousand p.m

Kolkata, India

Details

France Payroll Team Lead

Gratitude Inc

5 - 11 Year(s)

Team Management French Language Payroll Processing

₹ 85 - ₹ 90 Thousand p.m

Mumbai, India

Details

Interview Scheduling Specialist

Gratitude Inc

4 - 8 Year(s)

Human Resources Recruitment Talent Acquisition

Confidential

Bangalore, India

Details

Delivery Manager - Payroll

Gratitude Inc

7 - 10 Year(s)

HR Payroll 12+ years of experience in payroll operations, HRO delivery, or service management Experience in US payroll processing and compliance

₹ 1.4 - ₹ 1.67 Lacs p.m

Hyderabad, India

Details