Delivery Manager - Payroll
Gratitude IncDelivery Manager - Payroll
Job Description
Key Skills
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Delivery Manager – Payroll
Location: Hyderabad
Experience: 7–10 Years
Domain: Payroll / HRO
Language: English
Job Summary
We are seeking an experienced Delivery Manager – Payroll to lead end-to-end payroll operations within an HRO environment. The role will be responsible for ensuring service excellence, payroll accuracy, statutory compliance, client satisfaction, and operational efficiency across global payroll programs.
The ideal candidate should have strong expertise in US Payroll, payroll compliance, client delivery, and HRIS platforms such as Oracle HRMS and SAP SuccessFactors.
Key Responsibilities
Payroll Service Delivery
Lead end-to-end payroll service delivery across global HRO programs.
Ensure adherence to SLAs, KPIs, governance frameworks, and payroll timelines.
Oversee the complete payroll lifecycle, including gross-to-net processing, reconciliations, and year-end activities.
Ensure payroll accuracy, timely processing, and audit readiness.
US Payroll & Compliance
Manage US payroll processing and statutory compliance.
Oversee tax filing, reporting, deductions, and other regulatory requirements.
Monitor payroll controls and resolve compliance-related issues.
Client & Stakeholder Management
Act as the key point of contact for clients and business stakeholders.
Lead governance meetings, service reviews, performance discussions, and reporting.
Manage escalations and complex payroll scenarios.
Collaborate with HR, Finance, IT, vendors, and external partners.
Team Leadership & Operations
Lead and manage payroll delivery teams and cross-functional resources.
Drive accountability, operational excellence, and high-quality service delivery.
Monitor team performance against defined SLAs and KPIs.
Process Improvement & Transformation
Identify opportunities for automation and process improvement.
Drive payroll transformation and operational efficiency initiatives.
Support implementation and optimization of payroll systems and processes.
Required Qualifications
Graduate/Postgraduate degree in HR, Finance, Business Administration, or a related field.
Payroll certifications such as CPP or FPC are preferred.
Strong experience in payroll operations, HRO delivery, or service management.
Experience in US Payroll processing and compliance.
Experience managing client delivery and large-scale payroll operations.
Key Skills
US Payroll
Payroll Operations
Payroll Compliance
HRO
Payroll Delivery
Oracle HRMS
SAP SuccessFactors
SLA & KPI Management
Client Management
Stakeholder Management
Escalation Management
Team Leadership
Process Improvement
Payroll Reconciliation
Payroll Reporting
Tools & Systems
Oracle HRMS – Payroll / HR Modules
SAP SuccessFactors – Employee Central / Payroll
Reporting and Analytics Tools
Success Metrics / KPIs
SLA and KPI adherence
Payroll accuracy and error rates
Compliance and audit performance
Client satisfaction
Payroll cycle turnaround time
Process efficiency and automation outcomes
Important Note
- Ex-TCS employees are not eligible to apply.
- PAN and Date of Birth (DOB) are required for profile creation.
Role
Payroll Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Human Resources
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