DERM Lead

Gratitude Inc

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1 month ago

DERM Lead

9-15 Year(s)

₹ 15 - ₹ 25 Thousand p.m

Hyderabad

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Job Description

Key Skills

LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage. Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

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Role: DERM Lead

Location: Hyderabad

Experience: 9-15 Years

Band: BPO 6

Salary: up to 20 LPA

Job code: 425065

Purpose:

 To drive Data driven culture in operation by imparting various quality tools and

methodologies trainings.

 To ensure that the best in class client satisfaction rating is achieved by leveraging

Delivery Excellence initiatives

 To facilitate deployment of Quality management system(iQMS) including ISO and

CMMi practices

 To drive business process improvements leveraging Lean Six Sigma

Responsibilities:  Conduct Thought leadership workshops and develop continuous improvement

roadmap for the associated client accounts.

 Lead & mentor Process Improvement projects leveraging Lean Six Sigma

methodologies to deliver targeted Business value and productivity improvements.

 Build and develop competencies on Quality Management Systems, Lean Six Sigma

and digital transformation techniques.

 Drive innovation and automation projects to deliver award winning case studies in

internal and external forums.

 Drive effective No Surprise framework to ensure process risks are proactively

identified and mitigated for the associated client accounts.

 Effectively engage with clients and internal stakeholders to ensure Delivery

Excellence Initiatives are effectively deployed and recognized.

Success Factors:

 Excellent communication and presentation skills

 An eye for detail, analytical and data oriented with logical problem solving approach

 Client and Stakeholder management skills

 Influencing Skills

 Program management skills – soft skills & networking

 Assertive & self driven with an attitude of challenging the status quo

 Ambitious or Goal oriented with a will to make it happen.

Requirements:

 Overall 10+ plus years of work experience with proven expertise in business problem

solving and delivering significant business value to the clients and internal

stakeholders. Exposure to Service industry is must.

 Should be able to demonstrate experience in practical application of Lean Six Sigma

techniques, Automation, etc. Experience in deploying Data analytics, Machine

learning, Artificial Intelligence,etc would be an advantage

 LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital

competencies and PMP certifications would be an advantage.

 Atleast 4 years of experience as Lean Six Sigma or Transformation professional for

FAO processes is must.

 Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering

background with proven black belt or transformation expertise in FAO processes

 Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to

any location as per client/organization requirements.

PAN and DOB are required for profile creation

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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NA, nigeria

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