F&A Team Leader

Gratitude Inc

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2 days ago

F&A Team Leader

1-3 Year(s)

₹ 11 - ₹ 12 Thousand p.m

Kolkata, Thane

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Job Description

Key Skills

Customer Management F&A 1 to 3 years experience as a F&A Team Leader

4 candidate(s) have already applied for this Job. Apply now

Role/Skill: F&A Team

Role/Skill: F&A Team Leader
Location: Kolkata / Thane
Experience: 1-3 Years
Band: BPO 3/4
Salary: up to 12 LPA

Education
Qualification: B.Com/ M.Com, MBA Finance, ICWA, CA,

Experience
1 to 3 years experience as a F&A Team Leader

Requirement
Exposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker Estimates
Lead a team of upto 15-20 team members
Review, drive and manage Client defined SLAs and internal metrics
Responsible for Production Management, gather, track and report productivity metrics
Analyze volume trends to understand the reasons for any peaks or valleys in work volume and manage resources accordingly
Participate in implementation of process improvement recommendations
Provide leadership, guidance and feedback on individual and team performance
Meet and exceed all performance thresholds
Compile performance reports and customer feedback, ensure timely receipt and action on customer feedback
Participate in various projects and continuous process improvement activities
Participate in Operations/Relationship calls
Responsible for team motivation, providing feedback, coaching and conducting reviews of analysts
Identify training needs, gaps for analysts and suggest soft skill/process specific trainings
Working knowledge of MS Office

Skills
Customer focus, Drive for results in a team and ability to take ownership
Ability to adapt swiftly and drive change
Strong analytical skills
Excellent oral and written communication skills
Create and implement processes that result in improved business performance
Eagerness to learn and collaborate
Ability to remain calm under pressure in a frequently changing environment
Strong Team player, ability to manage conflicts
Strong execution skills with focus on clear, realistic action steps and timelines

PAN and DOB are required for profile creation
Please Apply using this Link https://www.myglit.com/lateral/cref/33809401e0

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Tolulope Edun

Recruiter - Gratitude Inc

NA, nigeria

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