German Language Processor Lead – HRO | German B2/C1 | H2R | Workday HCM | HR Operations
Gratitude IncGerman Language Processor Lead – HRO | German B2/C1 | H2R | Workday HCM | HR Operations
Job Description
Key Skills
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Job Title: German Language Processor Lead – HRO
Job Description
We are hiring a German Language Processor Lead – HRO with 8–10 years of experience in HR Operations, HR Shared Services, Global Business Services, or Hire-to-Retire (H2R). The role involves leading German-language HR operations, managing employee lifecycle processes, handling escalations, supporting global stakeholders, and ensuring SLA, quality, and process excellence.
Location : Bangalore
Shift : Rotational shifts, if required
Work Mode : As per business requirement
Key Responsibilities
Lead Tier-1 and Tier-2 HR Operations / HRO support for German-speaking employees.
Manage end-to-end Hire-to-Retire (H2R) activities including onboarding, employee data management, job changes, transfers, leave administration, and offboarding.
Handle HR queries related to Payroll, Benefits, Learning & Development, Time & Attendance, Recruiting, and Performance Management.
Act as an escalation point for complex HR cases and employee issues.
Ensure SLA, TAT, quality, productivity, and service delivery targets are achieved.
Support and mentor HR Operations team members.
Work with HR Business Partners, Payroll, Talent Acquisition, Benefits, and Global HR teams.
Ensure employee data accuracy, GDPR compliance, and HR process governance.
Identify process improvement and automation opportunities.
Required Skills
German language proficiency – B2/C1 or higher
Strong English communication skills
HR Operations / HRO / HR Shared Services
Strong Hire-to-Retire (H2R) experience
Experience with Workday HCM, ServiceNow, SAP SuccessFactors, or similar HRIS
Global / multinational HR operations experience
Team leadership and stakeholder management
Strong analytical and problem-solving skills
Qualification
Bachelor's degree in HR, Business Administration, Commerce, or related field
8–10 years of relevant experience in HR Operations, HR Shared Services, HRO, GBS, or H2R
Experience handling German-speaking employees or global HR processes preferred.
Important Notes
Ex-TCS employees are not eligible to apply.
PAN and DOB are mandatory for profile creation.
German proficiency of B2/C1 or higher is required.
Candidates should be willing to work in rotational shifts, if required.
Experience in Workday HCM / HRIS and H2R will be preferred.
Role
Human Resources Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Human Resources
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