HR Delivery Lead - L&D (German Language(B2.2+) @ International BPO | Onsite Bengaluru

Gratitude Inc

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10 hours ago

HR Delivery Lead - L&D (German Language(B2.2+) @ International BPO | Onsite Bengaluru

16-18 Year(s)

₹ 1.4 - ₹ 1.66 Lacs p.m

Bengaluru

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Job Description

Key Skills

German Language(B2.2+ L&D BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting HRO background

3 candidate(s) have already applied for this Job. Apply now

Role: HR Delivery Lead - L&D (German Language(B2.2+)

Location: Bangalore

Experience: 16 - 18 Years

Band: BPO 6

Salary: up to 20 LPA

Must Have:

- German language proficiency (B2/C1)

- BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting

Preferred:

- HRO background

Ex TCS Employees can't apply

PURPOSE:

Experience & Leadership

• 16-18 years of progressive experience in

Human Resources Outsourcing (HRO), HR

Shared Services, or Global Business Services

environments, with demonstrated success in

leading large-scale global delivery operations.

• Proven expertise in managing end-to-end

Hire-to-Retire (H2R) processes, including

Talent Acquisition, Core HR Administration,

Talent Management, Learning & Development,

Performance Management, Payroll,

Compensation, and Employee Lifecycle

Services.

• Strong track record of leading multi-location,

multicultural teams and delivering operational

excellence across global customer

engagements.

Language & Communication

• German language proficiency at B2.2 level or

above is mandatory, with the ability to

effectively engage with native German-

speaking stakeholders across verbal and

written communication channels.

• Excellent business communication, executive

presentation, negotiation, and stakeholder

management skills.

Transformation & Technology

• Demonstrated experience in driving HR

transformation initiatives, service delivery

modernization, process standardization, and

operational excellence programs.

• Strong understanding of HR technology

platforms such as Workday, SAP

SuccessFactors, Oracle HCM, ServiceNow

HRSD, and related enterprise ecosystems.

• Experience leveraging Automation, Analytics,

Artificial Intelligence (AI), Robotic Process

Automation (RPA), and Agentic AI capabilities

to improve service outcomes and operational

efficiency.

Business & Financial Acumen

• Experience owning service delivery

governance, contractual commitments,

SLA/KPI management, financial performance,

and account profitability.

• Strong analytical, problem-solving, risk

management, and decision-making

capabilities with a customer-centric mindset.

DOMAIN SKILLS

• HR Outsourcing (HRO) and HR Shared

Services

• Global Hire-to-Retire Operations

• HR Service Delivery Transformation

• Global Delivery Management

• Workforce Administration and Employee

Lifecycle Management

• Talent Acquisition and Onboarding Services

• Talent Management and Performance

Administration

• Learning and Development Operations

• Payroll and Compensation Administration

• HR Governance, Risk and Compliance

• Service Delivery Excellence and Operational

Governance

• Business Process Re-engineering and

Standardization

• Automation, Analytics and Cognitive

Operations

• Artificial Intelligence and Agentic AI in HR

Services

• Global HCM Platforms (Workday, SAP

SuccessFactors, Oracle HCM)

• ERP, Workflow and Service Management

Technologies

• Customer Experience and Employee

Experience Improvement

SKILLS/EXPERIENCE

HR Analytics, Data Analytics, AI, Automation, or

RPA Certifications (Preferred)

Proficiency in Global HCM tools & solutions,

Exposure to ERP and automation tools

Strong client management & leadership skills,

interpersonal skills, as well as verbal and written

communication & presentation skills are required

OUTPUT

Delivery Leadership

• Lead end-to-end HR Shared Services delivery

across global Hire-to-Retire processes, ensuring

consistent achievement of service levels,

operational targets, quality standards, and

customer satisfaction objectives.

• Establish and maintain robust governance

frameworks that drive operational excellence,

accountability, compliance, and predictable service

outcomes.

Customer & Stakeholder Management

• Act as the primary delivery leader for customer

engagements, building trusted partnerships with

client stakeholders and positioning the

organization as a strategic HR transformation

partner.

• Provide executive-level delivery oversight

through governance reviews, performance

reporting, business insights, and continuous

improvement recommendations.

Transformation & Cognitive Operations

• Define and execute the roadmap for Cognitive

HR Operations by integrating automation,

analytics, artificial intelligence, and Agentic AI

capabilities into service delivery models.

• Drive process simplification, standardization, and

digitization initiatives that improve employee

experience, operational efficiency, quality, and

cost performance.

Workforce & Talent Leadership

• Own workforce planning, staffing strategy,

capability development, succession planning, and

talent management activities across the aligned

account.

• Ensure timely onboarding, training, and

readiness of delivery teams to support business

growth and evolving customer requirements.

Financial & Commercial Accountability

• Own account-level financial performance,

including revenue realization, margin

management, productivity improvements, and cost

optimization initiatives.

• Identify opportunities for account expansion,

service transformation, and value creation through

continuous innovation.

Risk, Compliance & Controls

• Ensure delivery compliance with customer

contractual obligations, internal governance

standards, audit requirements, data privacy

regulations, and applicable HR policies.

• Proactively identify and mitigate operational risks

while driving a culture of continuous process and

control improvement.

PAN and DOB are required for profile creation

Role

Human Resources Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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