HR Delivery Lead – Resourcing German Language (B2.2+)
Gratitude IncHR Delivery Lead – Resourcing German Language (B2.2+)
Job Description
Key Skills
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HR Delivery Lead – Resourcing German Language (B2.2+)
Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA
Job Overview
We are looking for an experienced HR Delivery Lead – Resourcing German Language with 16–18 years of experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services.
The candidate must have German language proficiency at B2.2/C1 level or above and strong experience in BPS Service Operations, Service Management reporting, contract management, and SLA/KPI reporting.
The role involves leading global HR service delivery, managing client relationships, driving transformation, and ensuring operational and financial performance across Hire-to-Retire (H2R) processes.
Must-Have Requirements
German language proficiency at B2.2/C1 level or above.
Experience in BPS Service Operations / Service Management reporting.
Strong experience in contract management and SLA/KPI reporting.
16–18 years of experience in HRO, HR Shared Services, or Global Business Services.
Proven experience leading large-scale global delivery operations.
Key Responsibilities
Lead end-to-end HR Shared Services delivery across global Hire-to-Retire (H2R) processes.
Manage service levels, operational targets, quality standards, and customer satisfaction.
Establish and maintain service governance frameworks.
Act as the primary delivery leader for customer engagements.
Manage senior client stakeholders and provide executive-level reporting and governance.
Drive HR transformation, process standardization, automation, analytics, AI, RPA, and Agentic AI initiatives.
Lead workforce planning, staffing strategy, capability development, and talent management.
Manage account-level financial performance, productivity, margins, and cost optimization.
Ensure compliance with contractual commitments, SLAs, governance standards, audits, and data privacy requirements.
Drive continuous improvement and identify opportunities for account expansion and service transformation.
HR Domain Expertise
Experience across the following areas is preferred:
HR Outsourcing (HRO)
HR Shared Services
Global Hire-to-Retire Operations
Talent Acquisition and Onboarding
Core HR Administration
Talent Management
Learning & Development
Performance Management
Payroll and Compensation
Employee Lifecycle Management
HR Governance, Risk & Compliance
Global Delivery Management
HR Service Delivery Transformation
Technology & Transformation
Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD.
Exposure to ERP, workflow, automation, analytics, AI, RPA, and Agentic AI technologies.
Experience driving process simplification, standardization, digitization, and operational excellence.
Qualifications & Skills
16–18 years of relevant experience.
German language proficiency at B2.2/C1 or above.
Strong client management, leadership, and stakeholder management skills.
Excellent verbal and written communication and presentation skills.
Strong analytical, problem-solving, decision-making, and risk management capabilities.
Experience with SLA/KPI management, contract management, and service governance.
HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred.
Prior HRO background is preferred.
Important Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Salary: Up to ₹20 LPA, depending on experience and suitability.
Candidate Questionnaire
Please complete the questionnaire before submitting your application:
Questionnaire Link: https://myglit.com/lateral/cref/38e54299c8
Role
Human Resources Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Human Resources
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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