HR Delivery Lead – Resourcing German Language (B2.2+)

Gratitude Inc

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3 hours ago

HR Delivery Lead – Resourcing German Language (B2.2+)

16-18 Year(s)

₹ 1.55 - ₹ 1.66 Lacs p.m

Bangalore

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Job Description

Key Skills

Leadership Stakeholder Management Presentation Skills Excellent Communication B2 or above in german language BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting

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HR Delivery Lead – Resourcing German Language (B2.2+)

Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA

Role Overview

We are looking for an experienced HR Delivery Lead with strong German language proficiency and expertise in HRO / HR Shared Services. The role will lead global HR delivery operations, stakeholder management, service governance, transformation, and end-to-end Hire-to-Retire processes.

Must Have

German language proficiency at B2.2/C1 or above
Experience in BPS Service Operations / Service Management reporting
Strong experience in contract management and SLA reporting
16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services
Strong leadership experience managing global, multicultural teams
Excellent client, stakeholder management, communication, and presentation skills

Preferred

HRO / HR Shared Services background
Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD
Exposure to HR Analytics, Automation, AI, RPA, and Agentic AI
Certifications in HR Analytics, Data Analytics, AI, Automation, or RPA

Key Responsibilities

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.
Manage service levels, KPIs, quality, governance, and customer satisfaction.
Act as the primary delivery leader for customer engagements and senior stakeholders.
Drive HR transformation, process standardization, automation, analytics, AI, and Agentic AI initiatives.
Own workforce planning, staffing, capability development, and talent management.
Manage account-level financial performance, productivity, margins, and cost optimization.
Ensure contractual, compliance, audit, data privacy, and governance requirements are met.
Identify opportunities for continuous improvement, transformation, and account growth.

Domain Expertise

HR Outsourcing (HRO) & HR Shared Services
Global Hire-to-Retire Operations
HR Service Delivery & Transformation
Global Delivery Management
Talent Acquisition & Employee Lifecycle Services
Payroll & Compensation Administration
HR Governance, Risk & Compliance
HCM Platforms and Service Management Technologies
Automation, Analytics, AI, RPA & Cognitive Operations

Important

Ex-TCS employees are not eligible to apply.

PAN and DOB are required for profile creation.

Mandatory Questionnaire

Please complete the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/28d06faee0

Note: Filling out this form is mandatory to proceed with the application and profile creation process.

Role

German Language Expert

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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