HR DELIVERY LEAD - RESOURCING GERMAN LANGUAGE B2./C1

Gratitude Inc

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11 hours ago

HR DELIVERY LEAD - RESOURCING GERMAN LANGUAGE B2./C1

16-18 Year(s)

₹ 1.5 - ₹ 1.7 Lacs p.m

Bangalore (Bangalore)

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Job Description

Key Skills

Stakeholder Management SLA Requirements German bilingual German Language B2 or above in german language Proficiency in German and English language HRO Experience BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting

2 candidate(s) have already applied for this Job. Apply now

LOCATION: Bangalore

EXPERIENCE: 16 to 18 Years

BAND: BPO 6

SALARY: Up to 20 LPA

JOB CODE: 426790

WORK SETUP: Onsite

INDUSTRY: HR Outsourcing / HR Shared Services / Global Business Services

*JOB PURPOSE:*

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring service levels, operational excellence, transformation, and customer satisfaction. Act as primary delivery leader for client engagements and drive cognitive HR operations using automation, analytics, and AI.

*MUST HAVE:*

- German language proficiency B2/C1. Ability to engage with native German speaking stakeholders verbally and in writing

- BPS Service Operations / Service Management reporting experience including contract management and SLA reporting

*PREFERRED:*

- HRO background

*KEY RESPONSIBILITIES:*

*Delivery Leadership*

- Lead end-to-end HR Shared Services delivery across global H2R processes including Talent Acquisition, Core HR, Talent Management, L&D, Performance, Payroll, Compensation, and Employee Lifecycle

- Establish governance frameworks for operational excellence, compliance, and predictable service outcomes

*Customer & Stakeholder Management*

- Act as primary delivery leader and build trusted partnerships with client stakeholders

- Provide executive oversight through governance reviews, performance reporting, and continuous improvement

*Transformation & Cognitive Operations*

- Drive roadmap for Cognitive HR Operations using Automation, Analytics, AI, RPA, and Agentic AI

- Lead process simplification, standardization, and digitization to improve employee experience and cost performance

*Workforce & Talent Leadership*

- Own workforce planning, staffing strategy, capability development, and succession planning

- Ensure onboarding, training, and readiness of delivery teams

*Financial & Commercial Accountability*

- Own account-level financial performance including revenue, margin, productivity, and cost optimization

- Identify opportunities for account expansion and value creation

*Risk, Compliance & Controls*

- Ensure compliance with contractual obligations, governance standards, audits, data privacy, and HR policies

- Proactively mitigate operational risks

*DOMAIN SKILLS:*

HR Outsourcing, Global Hire-to-Retire Operations, HR Service Delivery Transformation, Global Delivery Management, Workforce Administration, Talent Acquisition, Talent Management, L&D Operations, Payroll, HR Governance, BPR, Automation, Analytics, AI, Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD

*REQUIRED KNOWLEDGE & SKILLS:*

- 16-18 years progressive experience in HRO, HR Shared Services, or GBS with large-scale global delivery operations

- Strong experience managing multi-location, multicultural teams

- Proficiency in Global HCM tools and ERP solutions

- HR Analytics, Data Analytics, AI, Automation, or RPA certifications preferred

- Strong client management, leadership, interpersonal, and presentation skills

*ELIGIBILITY:*

- Ex TCS Employees cannot apply

- PAN and DOB are required for profile creation

*HOW TO APPLY:*

Send your updated resume via DM with Subject: HR Delivery Lead German Language - Job Code 426790

We are an equal opportunity employer.

#GermanJobs #HRLeadership #HRO #SharedServices #BangaloreJobs #BPOJobs #HiringNow #LanguageSpecialist

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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