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International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune

Gratitude Inc
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1 week ago

International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune

1-3 Year(s)
Mumbai, Pune
Mumbai, Pune

Job Description

Key Skills

Call Center Customer Service BPO Voice Process customer support International voice Process

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Job Title : International Voice Process Executive | Customer Service Associate | US & Australia Process | Mumbai & Pune


Job Description : 

We are hiring Customer Service Associates for International Voice Processes supporting US and Australia Banking & Cards customers. This opportunity is ideal for candidates with international voice experience who have excellent communication skills and a passion for delivering exceptional customer service.


Locations: Mumbai & Pune
Experience: 1–3 Years


Key Responsibilities

  • Handle customer queries through inbound/outbound voice support.

  • Deliver excellent customer service while meeting quality standards.

  • Achieve SLA, AHT, CSAT, and productivity targets.

  • Resolve customer concerns efficiently and professionally.

  • Maintain accurate customer records and documentation.

  • Follow process guidelines and compliance requirements.

  • Adapt to changing business requirements and process updates.


Required Qualifications

  • Graduate with 1–3 years of International Voice experience.

  • OR HSC with 18 months–3 years of International Voice experience.

  • Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support is preferred.

  • Excellent English communication with a neutral accent.

  • Good computer skills and typing proficiency.

  • Willing to work in a 24×7 rotational shift.


 Required Skills

  • International Voice Process

  • Customer Service

  • Excellent Communication Skills

  • Banking & Cards Support

  • Customer Relationship Management


Important Notes

  • Ex TCS Employees can't apply

  • PAN and DOB are required for profile creation

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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Kaif Ahmed Sherdi

Recruiter - Gratitude Inc

NA, india

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