Italian Language Specialist – Cards Operations

Gratitude Inc

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3 weeks ago

Italian Language Specialist – Cards Operations

2-10 Year(s)

Mumbai

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Job Description

Key Skills

Digital Representation MIS Reports Analytical Skills MS Office Advanced Proficiency Fluent in Italian and English Language Cards Operations- Disputes & Collections

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Italian Language Specialist – Cards Operations

Location: Mumbai
Experience: 2–10 years
Joining: Immediate joiners preferred

Key Responsibilities & Skills

Handle Cards Operations – Disputes & Collections processes.
Manage client communication and ensure effective resolution of operational requirements.
Prepare and maintain MIS reports and operational reports.
Ensure timely delivery of stringent client deliverables and process SLAs.
Use MS Office tools effectively for reporting and day-to-day operations.
Apply strong analytical and problem-solving skills.
Demonstrate good interpersonal and communication skills.
Deliver effective presentations when required.
Use Italian language skills in both written and verbal communication.

Required Qualifications

2–10 years of relevant experience.
Strong proficiency in Italian – written and verbal.
Knowledge/experience in Cards Operations, Disputes & Collections.
Good knowledge of MS Office and MIS reporting.
Strong analytical, communication and interpersonal skills.
Immediate joiners preferred.

Important Eligibility Criteria

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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