Network Support Engineer

Gratitude Inc

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3 weeks ago

Network Support Engineer

2-3 Year(s)

₹ 50 - ₹ 58.33 Thousand p.m

Hyderabad, Pune

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Job Description

Key Skills

CISCO Documentation Problem Solving Technical Support Communication Skills ITSM customer support Incident Management CCNA ServiceNow (SNOW) Provide endpoint support for desktops, laptops, OS, and standard IT applications Troubleshoot basic network issues related to LAN, VLANs, IP addressing, and connectivity Palo Alto Firewall Team Management, SLA Management

47 candidate(s) have already applied for this Job. Apply now

Job Title: Network Support Engineer

Location: Hyderabad | Pune

Experience: 2–3 Years

Employment Type: Full-Time

Salary: ₹6–7 LPA

Band: BPO 1/2

Role Overview

TCS is hiring a Network Support Engineer to provide L1/L2 support for end-user systems and assist in day-to-day network and security operations. The role involves endpoint support, basic Cisco networking, Palo Alto Firewall support, incident management, troubleshooting, and documentation while ensuring SLA compliance.

Key Responsibilities

Provide L1/L2 support for desktops, laptops, operating systems, and IT applications.
Troubleshoot LAN, VLAN, IP addressing, and network connectivity issues.
Monitor and perform basic configuration checks on Cisco switches and routers.
Support Palo Alto Firewall operations, including rule verification, NAT checks, and log monitoring.
Respond to incidents and service requests within defined SLAs.
Maintain technical documentation and incident records.
Assist with endpoint and network troubleshooting.
Coordinate with infrastructure and security teams for issue resolution.

Required Skills & Qualifications

2–3 years of experience in Endpoint Support and Network Support.
L1/L2 Technical Support.
Cisco Switching & Routing.
LAN & VLAN.
IP Addressing.
Palo Alto Firewall.
NAT.
Incident Management.
Network Troubleshooting.
Documentation.
Strong communication and analytical skills.

Preferred Skills

CCNA
CompTIA Network+
Cisco Networking
Firewall Monitoring
Windows OS
Desktop Support
IT Service Management (ITSM)
ServiceNow
Network Monitoring

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/5c5ea1beba

Role

Network Administration

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

IT Software/Hardware

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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