Operations Manager
Gratitude IncOperations Manager
Job Description
Key Skills
69 candidate(s) have already applied for this Job. Apply now
Mandatory: Relevant Google Product Experience
Contractual Services: Operations Management Services
Responsibilities
Performance & Compliance Governance:
- Ensure adherence to key performance indicators, and compliance standards.
- Provide leadership and coaching to the team to drive performance.
- Analyze performance data to identify strengths and areas for development.
- Establish and maintain clear and consistent communication protocols across the team and with relevant stakeholders.
Team & Individual Development:
- Support the overall performance of the team and actively foster the professional growth and development of individual team members.
- Monitor individual and team performance metrics, provide timely and constructive feedback, and develop actionable performance improvement and development plans.
- Identify and facilitate opportunities for individual team members to enhance their skills, knowledge, and competencies through training, mentorship, or project assignments.
Daily Operations & Improvement:
- Lead effective daily team meetings to provide important updates, facilitate open communication, encourage collaboration, and align on daily priorities.
- Plan and forecast staffing needs accurately, efficiently allocate resources (personnel, tools, etc.), and optimize schedules to ensure adequate coverage and workload balance.
- Oversee daily operational workflows, proactively identify and resolve any immediate operational issues or roadblocks, and ensure smooth and consistent day-to-day operations.
- Escalate any significant issues or risks to the Account Manager.
SKILLS
- Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements.
- Proven ability to lead, motivate, and coach a team to achieve performance goals.
- Skill in planning daily operations, managing resources, and ensuring adherence to compliance standards.
- Strong understanding of and ability to ensure adherence to KPIs, compliance standards, and communication protocols.
- Commitment to supporting the professional growth of individual team members through feedback and development plans.
- Proactive approach to identifying and implementing improvements in operational processes.
Ex TCS Employees can’t apply
PAN and DOB are required for profile creation
Role
Operations Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
NA, nigeria
1+ Followers
500+ Posts
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
RTR GL Manager
Gratitude Inc10 - 15 Year(s)
₹ 1.14 - ₹ 1.23 Lacs p.m
Chennai, India
Purchase Order Specialist
Gratitude Inc2 - 7 Year(s)
₹ 70 - ₹ 75 Thousand p.m
Kolkata, India
Customer Service representative -Mandarin Language
Gratitude Inc1 - 8 Year(s)
₹ 70 - ₹ 78 Thousand p.m
Bangalore, India
Senior Quality Manager
Gratitude Inc10 - 12 Year(s)
₹ 120 - ₹ 140 Thousand p.m
Mumbai, India
Procurement Team Member
Gratitude Inc1 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India
Customer Service Process Associate – Voice and Webchat
Gratitude Inc1 - 6 Year(s)
Confidential
Kolkata, India
Legal Order Garnishment
Gratitude Inc3 - 8 Year(s)
Confidential
Chennai, India
Accounts Receivables Billing Specialist
Gratitude Inc4 - 6 Year(s)
₹ 50 - ₹ 53 Thousand p.m
Pune, India
4 - 8 Year(s)
₹ 60 - ₹ 75 Thousand p.m
Bangalore, India
| Procurement Team Member [Direct & Indirect)
Gratitude Inc1 - 10 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Mumbai, India