Procurement Operations – Portuguese Resource
Gratitude IncProcurement Operations – Portuguese Resource
Job Description
Key Skills
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Procurement Operations – Portuguese Resource
Location: New Delhi
Experience: 2–5 Years
Shift: Night Shift
Job Overview
We are looking for a Procurement Operations – Portuguese Resource with strong Portuguese language proficiency and a basic understanding of Procurement and Supply Chain Operations. The candidate will provide Portuguese language support for procurement activities, process procurement requests, support Purchase Order creation, perform validation checks, handle stakeholder queries, and ensure quality and SLA compliance.
Key Responsibilities
Procurement Operations
Provide effective Portuguese language support for procurement operations.
Receive and process PR/SC requests and perform standard due diligence and validation checks.
Support Purchase Order (PO) creation and procurement request processing.
Interpret Portuguese-language inputs and accurately process relevant procurement information.
Ensure procurement requests are processed within agreed timelines and SLAs.
Apply basic knowledge of Procurement and Supply Chain Operations to support language-based procurement activities.
Monitor daily, weekly, and monthly productivity and ensure SLA compliance.
Follow up on open items and ensure timely closure.
Handle customer and third-party stakeholder queries related to procurement activities.
Follow the defined escalation matrix for unresolved issues.
Portuguese Language Support
Read, understand, and communicate business and process-related information in Portuguese.
Support Portuguese-language communication with internal and external stakeholders.
Attend weekly calls and other business communications with client local teams when required.
Interpret Portuguese inputs accurately to facilitate timely clarification and resolution of operational queries.
Quality & Process Compliance
Follow standard operating procedures (SOPs) and training manuals.
Perform peer-to-peer quality checks to minimize processing errors.
Ensure quality, productivity, and SLA requirements are consistently met.
Identify and support process improvement initiatives.
Maintain accurate documentation and complete assigned activities within agreed deadlines.
Comply with internal TCS and client-specific requirements.
Stakeholder Management
Maintain effective communication within the team.
Build and maintain positive business relationships with internal and external stakeholders.
Coordinate with client teams to resolve procurement-related queries.
Participate in weekly calls and other business communications as required.
Required Skills & Qualifications
Portuguese language proficiency – Mandatory.
Ability to read, understand, and communicate process-related information in Portuguese.
2–5 years of experience in procurement operations, shared services, BPO, or related processes.
Basic knowledge of Procurement Operations and Supply Chain Operations.
Understanding of Purchase Requisition (PR), SC requests, and Purchase Order (PO) processing.
Basic understanding of procurement process cycles and process compliance.
Proficiency in Microsoft Office.
Strong attention to detail and ability to work within defined SLAs.
Good communication and stakeholder management skills.
Good understanding of customer quality and productivity expectations.
Ability to work independently and collaboratively within a team.
Shift Details
Night Shift
Rotational timings:
5:00 PM – 2:30 AM
10:00 PM – 7:00 AM
Additional Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Role
Procurement Specialist
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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