PTP Helpdesk Specialist
Gratitude IncPTP Helpdesk Specialist
Job Description
Key Skills
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Location: Kolkata
Experience: 4–6 Years in PTP, including 2+ years handling AP calls/helpdesk queries
Salary: Up to 9 LPA
Work Setup: 5 Days Work From Office
Shift: ANZ Shift | Starting around 2:00–3:00 AM IST
The Opportunity
We’re looking for an experienced PTP/AP Helpdesk Specialist to manage vendor and internal Accounts Payable queries, resolve tickets within SLA, and support smooth PTP operations.
What You’ll Do
Serve as the first point of contact for vendor and internal AP queries.
Manage helpdesk tickets and ensure timely SLA-based resolution.
Handle invoice status, payment queries, vendor reconciliations and escalations.
Support invoice validation, processing and posting activities.
Resolve blocked invoices and discrepancies with AP, Procurement, Finance and Treasury teams.
Communicate professionally with vendors and stakeholders via email and phone.
Support AP month-end activities, compliance and audit requirements.
Identify process gaps and recommend improvements.
Prepare reports and maintain accurate documentation and knowledge-sharing materials.
What We’re Looking For
4–6 years of PTP/P2P experience, including 2+ years in AP Helpdesk, AP calls or SME support.
Expert knowledge of SAP or JD Edwards.
Advanced Excel skills: IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, Pivot Tables, Cell References, Ageing, Date Formatting and Text-to-Table.
Strong AP/Accounts Payable and P2P process knowledge.
Experience in reporting, compliance and stakeholder management.
Excellent English communication skills.
Strong analytical, organisational and problem-solving abilities.
Comfortable handling stringent timelines and high-volume queries.
Willing to work 5 days onsite in Kolkata and an ANZ shift starting around 2:00–3:00 AM IST.
Interested? Send your updated CV highlighting your PTP/AP, helpdesk, ERP, Excel and stakeholder-management experience.
PAN and DOB are required for profile creation.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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