Team Manager

Gratitude Inc

191 Views

1 week ago

Team Manager

3-7 Year(s)

75 - 90 Thousand p.m

Indore

Job Description

Key Skills

Team Management International BPO continuous improvement team leadership .Manager

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Role: Team Manager

Location: Indore, Madhya Pradesh

Experience: 3-4 years in team management (preferably in BPO/operations/case management)

Salary: Up to 9-11 LPA

Education: Graduation is compulsory

We are looking for an experienced Team Manager to lead a team of case management professionals in a fast-paced operational environment. The role involves driving team performance, ensuring service level objectives are met, handling escalations, and fostering continuous improvement.

Key Responsibilities:

Monitor daily case progress, ensure timely updates, and maintain compliance with service level objectives.

Act as an escalation point for complex cases and facilitate cross-functional collaboration for resolutions.

Set clear performance goals, provide regular feedback, coach team members, and implement performance improvement plans when needed.

Analyse performance data and KPIs to identify trends and improvement opportunities.

Ensure adherence to policies, procedures, and regulatory requirements.

Manage workload distribution and staffing to meet operational demands.

Build strong relationships with stakeholders and maintain a strong customer-focused approach.

Required Skills:

Strong leadership and team management skills with proven ability to motivate and develop team members.

Excellent analytical skills to track, interpret performance data, and generate reports.

Experience in identifying operational issues and driving process improvements.

Strong stakeholder management and customer focus.

Results-oriented mindset with a track record of achieving targets and SLOs.

Interested candidates with matching experience, please share your updated resume along with your current CTC, expected CTC, notice period, and responses to the screening questions below.

We look forward to hearing from talented professionals ready to lead and deliver exceptional results! Apply now.

Please share and repost to your network. Thank you!

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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David Abulu

Recruiter - Gratitude Inc

NA, nigeria

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