Urgent!! Queue Manager IT Client Indore

Gratitude Inc

2481 Views

1 month ago

Urgent!! Queue Manager IT Client Indore

1-4 Year(s)

₹ 45 - ₹ 75 Thousand p.m

Indore

Quick Apply Apply

Job Description

Key Skills

Strong Communication Skills (Verbal and Written)) Google Workspace Workflow Adherence Services SLA & KPI Adherence

244 candidate(s) have already applied for this Job. Apply now

Location: Chennai/Indore
Service: Workflow Adherence Services
24/7 Coverage: Yes
Minimum relevant experience: 1 year
Google product experience: Not required
Google certification: Not required

Responsibilities

Manage transfer of cases between teams and regions

Monitor dashboards and KPIs in real time

Coordinate workload balancing across queues and teams

Ensure SLA adherence through queue management

Analyze historical and real-time queue data

Generate reports on case volume, wait times, assignment efficiency

Give insights and recommendations on queue performance

Coordinate with team leads/members on assignments and queue issues

Support communication during peak periods or surges.

Skills

Case flow optimization

Dashboard/KPI monitoring

Reassigning cases and balancing workload

Handling high-volume case routing

Identifying bottlenecks quickly

Strong communication across teams/regions

**Ex/ Former TCS Employees cannot apply**

Role

Customer Delivery Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

6+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Employee Data Governance Specialist – SME

Gratitude Inc

4 - 8 Year(s)

BPO Skills Data Management Good working experience in Workday, Service Now, Altair, SharePoint, Microsoft office is a must.

₹ 10 - ₹ 15 Thousand p.m

Mumbai, India

Details

Digital Ad Campaign Manager – Programmatic & Geofencing

Gratitude Inc

3 - 5 Year(s)

Hands-on experience with DSPs and geofencing platforms such as Simpli.fi, GroundTruth, StackAdapt, Basis, The Trade Desk, DV360, or similar platforms.

₹ 25 - ₹ 75 Thousand p.m

Mumbai, India

Details

FRENCH LANGUAGE Customer Service Executive

Gratitude Inc

2 - 9 Year(s)

BPO Voice Process French Language French and English speaker

Confidential

Mumbai, India

Details

Hiring: Real Estate Sourcing Manager / Assistant Manager

Gratitude Inc

8 - 15 Year(s)

2-5 Years of experience in conveyancing area/real estate contracts

Confidential

Hyderabad, India

Details

426790 HR Delivery Lead – Resourcing German Language (B2.2+)

Gratitude Inc

16 - 18 Year(s)

HR Service functional testing

₹ 1.25 - ₹ 1.26 Lacs p.m

Bangalore, India

Details

HR Helpdesk Agent - Tier 1- Bangalore

Gratitude Inc

1 - 6 Year(s)

Detail oriented BPO Voice Process SLA Requirements

₹ 60 - ₹ 70 Thousand p.m

Bangalore, India

Details

Delivery Manager - HRIS

Gratitude Inc

7 - 10 Year(s)

Stakeholder Management HRIS HR operations

Confidential

Hyderabad, India

Details

Team Lead – Live TV & Media Operations

Gratitude Inc

4 - 5 Year(s)

SLA Requirements People Management & Team Leadership Capability(Staffing, Engagement, Succession

Confidential

Bangalore, India

Details

SuccessFactors & HRO Team Lead - Mumbai

Gratitude Inc

5 - 10 Year(s)

Product Lifecycle Management SAP Basis SAP BI

₹ 60 - ₹ 70 Thousand p.m

Mumbai, India

Details

Data Analyst (Portuguese Language Specialist)

Gratitude Inc

2 - 5 Year(s)

Analytical Data Analysis

₹ 70 - ₹ 75 Thousand p.m

Thane, India

Details