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VOD Team Member

Gratitude Inc
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4 weeks ago

VOD Team Member

1-3 Year(s)
Bangalore
Bangalore

Job Description

Key Skills

ticketing experience Contract Metadata Maintenance

67 candidate(s) have already applied for this Job. Apply now

Job Title : VOD Team Member

Job Discription :

The VOD Team Member will be responsible for managing metadata-related requests, identifying unique IDs in third-party databases based on partner metadata, handling daily tickets, and ensuring operational activities are completed accurately within defined SLAs.

The role involves working with internal teams, cross-functional teams, vendors, and stakeholders to resolve issues, manage escalations, prepare quality-assurance data, and submit daily and weekly reports.

Key Responsibilities

  • Manage metadata requests as the primary workflow.
  • Identify unique IDs in third-party databases using partner metadata.
  • Handle and triage daily tickets according to defined instructions.
  • Communicate effectively with internal and external stakeholders when required.
  • Seek necessary clarifications through email.
  • Prepare QA data during new partner onboarding.
  • Submit daily and weekly operational reports.

Required Qualifications & Experience

  • Graduate in any discipline.
  • 1–2 years of experience in Operations preferred.
  • Experience in a BPO/operations environment is preferred.
  • Strong computer skills.
  • Experience dealing with internal and external customers.


Important Eligibility

Ex-TCS employees cannot apply.

  • PAN and DOB are required for profile creation.






Role

Operations Director

Timings

Night Shift (Permanent)

Industry

Media / Dotcom / Entertainment

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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Shaharbanu Mulgund

Recruiter - Gratitude Inc

NA, india

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