Associate – Domain Utilities
Gratitude IncAssociate – Domain Utilities
Job Description
Key Skills
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Job Title: Associate – Domain Utilities
Location: Kolkata
Experience: 1–5 Years
Employment Type: Full-Time
Salary: Up to ₹7 LPA
Band: BPO 1/2
Shift: Flexible / Rotational Shift
Role Overview
TCS is hiring an Associate – Domain Utilities to support back-office operations within the Utilities domain. The role involves handling UK customer operations, maintaining data accuracy, preparing reports, coordinating with stakeholders, and ensuring timely delivery of operational tasks while adhering to quality standards.
Key Responsibilities
Perform back-office operations and process execution.
Ensure accuracy and timely completion of daily tasks.
Handle UK customer-related operations.
Build and maintain relationships with internal and client stakeholders.
Prepare operational and management reports.
Maintain quality standards and process compliance.
Handle confidential information professionally.
Respond to emails and operational queries promptly.
Support continuous process improvement initiatives.
Required Skills & Qualifications
1–5 years of experience in the Utilities domain.
Graduate in Geography / GIS (Hons).
Experience handling UK customers.
Stakeholder Management.
Excellent communication skills.
MS Excel, Word, and PowerPoint.
Reporting & Documentation.
Strong attention to detail.
Ability to manage confidential information.
Preferred Skills
Utilities Domain Knowledge
Back Office Operations
Data Analysis
MIS Reporting
Customer Support
Process Compliance
Analytical Skills
Time Management
Team Collaboration
Quality Assurance
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Graduate in Geography / GIS (Hons) is preferred.
Application Process
To proceed with your application, please complete the AI Assessment using the link below.
Assessment Link: https://myglit.com/lateral/cref/266673d886
Role
Customer Service Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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