Associate – Domain Utilities

Gratitude Inc

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1 month ago

Associate – Domain Utilities

1-5 Year(s)

₹ 50 - ₹ 58 Thousand p.m

Kolkata

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Job Description

Key Skills

Back office Operations Customer Service Documentation Geographic information system (GIS) Quality assurance Time Management Analytical Skills Stakeholder Management Communication Skills Process Improvement customer support Data Management MS Word world geography Confidentiality MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT Utilities domain (Retail / Collections / Billing preferred) Expertise in Utility Domain

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Job Title: Associate – Domain Utilities

Location: Kolkata

Experience: 1–5 Years

Employment Type: Full-Time

Salary: Up to ₹7 LPA

Band: BPO 1/2

Shift: Flexible / Rotational Shift

Role Overview

TCS is hiring an Associate – Domain Utilities to support back-office operations within the Utilities domain. The role involves handling UK customer operations, maintaining data accuracy, preparing reports, coordinating with stakeholders, and ensuring timely delivery of operational tasks while adhering to quality standards.

Key Responsibilities

Perform back-office operations and process execution.
Ensure accuracy and timely completion of daily tasks.
Handle UK customer-related operations.
Build and maintain relationships with internal and client stakeholders.
Prepare operational and management reports.
Maintain quality standards and process compliance.
Handle confidential information professionally.
Respond to emails and operational queries promptly.
Support continuous process improvement initiatives.

Required Skills & Qualifications

1–5 years of experience in the Utilities domain.
Graduate in Geography / GIS (Hons).
Experience handling UK customers.
Stakeholder Management.
Excellent communication skills.
MS Excel, Word, and PowerPoint.
Reporting & Documentation.
Strong attention to detail.
Ability to manage confidential information.

Preferred Skills

Utilities Domain Knowledge
Back Office Operations
Data Analysis
MIS Reporting
Customer Support
Process Compliance
Analytical Skills
Time Management
Team Collaboration
Quality Assurance

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Graduate in Geography / GIS (Hons) is preferred.

Application Process

To proceed with your application, please complete the AI Assessment using the link below.

Assessment Link: https://myglit.com/lateral/cref/266673d886

Role

Customer Service Analyst

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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