Content SME
Gratitude IncContent SME
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Role/Skill: Content SME
Location: Hyderabad, Mumbai, Bangalore, Noida
Experience: 12-16 Years
Band: BPO 6/7
Salary: 20-25 LPA
Job Description:
A Brand‑Immersed Content SME acts as the single‑threaded owner of brand knowledge within content operations, deeply embedded with brand teams. The role ensures that content strategy, messaging, and execution are brand‑true, contextually accurate, and operationally feasible, by working directly with brand stakeholders and translating intent into high‑quality, scalable content outcomes.
This role goes beyond execution or quality control- it is strategic enablement through immersion.
Building effective strategies for Key Opinion Leaders (KOL)/ Health Care Professional (HCP) engagement across online/ offline channels through focused campaigns.
Responsibilities:
- Act as the primary custodian of brand knowledge within content operations, ensuring consistency and accuracy of brand voice.
- Develop and refine content strategies by deeply understanding brand vision, values, and positioning.
- Partner with brand teams, marketing, and SMEs to translate strategic intent into compelling, scalable content.
- Guide the creative execution of campaigns, ensuring alignment with brand guidelines and strategic objectives.
- Identify and implement best practices for engaging KOLs and healthcare audiences across multiple channels.
- Ensure all content is contextually accurate, operationally feasible, and aligned with business and marketing goals.
- Measure and evaluate the effectiveness of content strategies, providing insights for continuous improvement.
- Stay up-to-date with industry trends, regulatory changes, and best practices in brand content.
Ideal Background:
Education: Minimum science degree or equivalent. Desirable: MSc, PhD, Pharmacy, or MD.
Experience:
12 to 16 years of experience in brand content, marketing, or strategy, ideally in healthcare or a scientific field. Deep understanding of brand strategy, voice, and guidelines. Proven ability to translate strategic objectives into impactful, scalable content. Strong
collaboration skills and experience working closely with cross-functional teams. Exceptional communication and storytelling skills, with an eye for detail. Familiarity with healthcare audiences, KOL engagement, and multichannel campaign strategies.
PAN and DOB are required for profile creation
Role
Customer Delivery Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
OHL 407439 Senior Quality Manager
Gratitude Inc12 - 15 Year(s)
Confidential
Bombuflat, India
L&D Learning Content Analyst
Gratitude Inc3 - 5 Year(s)
20 - 35 Thousand p.m
Bangalore, India
4 - 8 Year(s)
120 - 150 Thousand p.m
Mumbai, India
OHL | 407220 Delivery Manager-Supply Chain Management
Gratitude Inc9 - 12 Year(s)
Confidential
Bangalore, India
1 - 8 Year(s)
70 - 100 Thousand p.m
Chennai, India
Voice Customer Service
Gratitude Inc1 - 2 Year(s)
55 - 60 Thousand p.m
Mumbai, India
FP&A Senoir Associate
Gratitude Inc8 - 12 Year(s)
Confidential
Chennai, India
1 - 5 Year(s)
50 - 60 Thousand p.m
Bengaluru, India
Transformation Lead – Media Domain
Gratitude Inc8 - 15 Year(s)
160 - 200 Thousand p.m
Kolkata, India
SME Technical Support Hyderabad
Gratitude Inc2 - 4 Year(s)
60 - 75 Thousand p.m
Hyderabad, India