Customer Service Associate – Airlines Process

Gratitude Inc

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2 months ago

Customer Service Associate – Airlines Process

1-3 Year(s)

₹ 30 - ₹ 40 Thousand p.m

Gurugram (Gurugram)

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Job Description

Key Skills

Communication CRM (Customer relationship Management) Customer Service BPO Voice Process Communication Skills International BPO airlines experience

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Job Title: Customer Service Associate – Airlines Process
Location: Gurugram
Work Mode: 100% Work from Office

Job Summary:

Hiring experienced professionals for International Airlines Customer Service process
Handle customer complaints and ensure timely resolution
Coordinate with multiple internal teams
Deliver high-quality service from client location

Key Responsibilities:

Understand and analyze customer complaints
Coordinate with departments for quick resolution
Work on multiple systems and applications
Contact customers for updates or additional information
Maintain service quality standards

Eligibility Criteria:

1–3 years of customer service experience
Airline BPO experience is mandatory
Freshers are not eligible

Required Skills:

Strong written and verbal communication skills
Good email comprehension
Problem-solving ability
Comfortable using multiple tools
Teamwork and coordination skills

Work Requirements:

Work from office in Gurugram
5-day work week (rotational shifts)
Must be open to weekend working
No transport facility or reimbursement

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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