Customer Service Associate | International Voice

Gratitude Inc

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1 week ago

Customer Service Associate | International Voice

1-3 Year(s)

₹ 25 - ₹ 58.33 Thousand p.m

Mumbai, Pune

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Job Description

Key Skills

Banking Conflict Resolution Customer Service Problem Solving Telecom Domain Stakeholder Management BPO Voice Process Data Entry International voice Process Strong English Communication Skills Inbound Calling Proactive communication Strong written and verbal communication- English Good exposure in to escalation management • Should have exposure to International customer base Deep understanding of service excellence & complaint handling

39 candidate(s) have already applied for this Job. Apply now

Customer Service Associate | International Voice

Locations: Mumbai & Pune
Experience: 1–3 Years
Qualification: Graduate
Salary: Up to ₹7 LPA CTC
Grade: BPOZ / BPO1 / BPO2

About the Role

TCS is hiring Customer Service Associates for International Voice processes covering Banking & Cards (US & Australia) and Telecom Activation.

What You’ll Do

Handle inbound international customer calls
Understand customer concerns and provide quick solutions
Aim for First Call Resolution
Handle complaints and escalations professionally
Coordinate with internal teams and field technicians
Maintain excellent customer experience and service quality
Follow process, compliance and regulatory requirements

Who Can Apply?

Graduate with 1–3 years of international BPO/BPS customer service experience
Excellent English communication skills
Strong customer-handling and problem-solving abilities
Good typing and data-entry skills
Basic knowledge of MS Windows/computer applications
Telecom experience is an advantage
Understanding of Australian/New Zealand culture is a plus
Comfortable with rotational shifts, weekends and business requirements

⭐ Key Skills

Ready to Apply?

If you have international voice/customer service experience and want to build your career with TCS, complete the questionnaire below.

Questionnaire: https://myglit.com/lateral/cref/da50f006e7

Please select your preferred location: Mumbai or Pune.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Piyush Rathi

Recruiter - Gratitude Inc

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