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MyGlit Jobs |  Jobs |   Customer Support Executive – International Voice Process in Mumbai & Delhi

Customer Support Executive – International Voice Process

Gratitude Inc
273 Views
3 weeks ago

Customer Support Executive – International Voice Process

1-6 Year(s)
40 - 60 Thousand p.m
Mumbai
Mumbai

Job Description

Key Skills

Communication Problem Solving good communication skills International BPO International voice Process International Account international bpo experience - voice

83 candidate(s) have already applied for this Job. Apply now

Salary: Up to ₹7 LPA

Experience: 1–5 Years (International Voice Process Mandatory)
Shift: Rotational (24/7)
Employment Type: Full Time, Permanent

Job Summary:
We are hiring Customer Support Executives for an International Voice Process. The role involves handling global customer queries via voice and chat, ensuring quick resolution and high customer satisfaction.

Key Responsibilities:

  • Handle inbound customer queries via voice & chat

  • Provide accurate and timely resolutions

  • Achieve First Call Resolution (FCR)

  • Maintain high customer satisfaction

  • Troubleshoot issues using internal tools

  • Document interactions in CRM

  • Handle escalations professionally

  • Meet SLAs, KPIs, and quality standards


Candidate Profile

  • Graduate is mandatory

  • 1–5 years of International Voice Process experience

  • Excellent English communication (B2/C1 level preferred)

  • Strong customer handling and problem-solving skills

  • Ability to manage difficult customer interactions

  • Good analytical and troubleshooting ability

  • Immediate joiner required

  • Comfortable working in rotational shifts



Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Customer Support Executive – International Voice Process in Mumbai & Delhi

Chetan Chavan

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