Delivery Excellence and Risk Management Lead - Process Excellence

Gratitude Inc

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1 day ago

Delivery Excellence and Risk Management Lead - Process Excellence

14-23 Year(s)

₹ 1.4 - ₹ 1.5 Lacs p.m

Hyderabad (Madhapur, Manikonda, Hyderabad)

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Job Description

Key Skills

Problem Solving Stakeholder Management Lean Six Sigma Certified LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage. Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

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Delivery Excellence and Risk Management Lead - Process Excellence / Lean Six Sigma - Hyderabad - Onsite - Job Code 425065

Job Code: 425065

Location: Hyderabad, India - Onsite

Band: BPO 6

Experience: 9-15 Years

Salary: Up to 20 LPA

Shift: All shifts - Currently Afternoon Shift - Willing to travel as per client / organization requirements

Industry: BPO / Quality / Process Excellence / Lean Six Sigma

PURPOSE OF THE ROLE:

- To drive data driven culture in operations by imparting various quality tools and methodologies trainings

- To ensure best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives

- To facilitate deployment of Quality management system iQMS including ISO and CMMi practices

- To drive business process improvements leveraging Lean Six Sigma

KEY RESPONSIBILITIES:

- Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts

- Lead and mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements

- Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques

- Drive innovation and automation projects to deliver award winning case studies in internal and external forums

- Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts

- Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized

SUCCESS FACTORS:

- Excellent communication and presentation skills

- An eye for detail, analytical and data oriented with logical problem solving approach

- Client and Stakeholder management skills

- Influencing Skills

- Program management skills including soft skills and networking

- Assertive and self driven with an attitude of challenging the status quo

- Ambitious or Goal oriented with a will to make it happen

REQUIREMENTS:

- Overall 10+ years of work experience with proven expertise in business problem solving and delivering significant business value to clients and internal stakeholders - Exposure to Service industry is must

- Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation, etc - Experience in deploying Data analytics, Machine learning, Artificial Intelligence, etc would be an advantage

- LSS Green belt must - QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage

- At least 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

- Educational Requirements: MCOM, MBA in Finance, CA, ICWA or Engineering background with proven black belt or transformation expertise in FAO processes

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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