Delivery Manager C2C -MNC IT Company- Nagpur #Growth Opporunity

Gratitude Inc

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17 hours ago

Delivery Manager C2C -MNC IT Company- Nagpur #Growth Opporunity

10-15 Year(s)

120 - 160 Thousand p.m

Nagpur

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Job Description

Key Skills

Stakeholder Management Transformation projects Excellent communication skills and fluency in English Excellent communication skills - written and verbal Team handling and Stakeholder Management (Min. of 20 people). Excellent leadership, communication (written and oral) and interpersonal skills Effective communication, stakeholder management, and time discipline

15 candidate(s) have already applied for this Job. Apply now

Role/Skill: Credit To Cash (C2C) - Delivery Manager
Location: Nagpur
Experience: 10 to 15 years
Skill Set: Stakeholder Management; Transformation projects
Shift: 10:30 AM to 8:30 PM
Band: BPO5/6
Salary: Up to 20 LPA

Eligibility:
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
- Non-technical graduation in any stream - B.COM, M.COM or similar (Preferred)
- Should be flexible with night shifts & rotation shifts

Must have skills:
- Stakeholder Management

Good to have skills:
- Transformation projects

Key Responsibilities:

1. End to End Delivery Ownership
• Own and govern the complete Credit to Cash lifecycle, including credit management, billing, cash application, collections, dispute management, and month end closing.
• Ensure seamless and standardized service delivery across regions, business units, and customer portfolios.
• Maintain delivery stability while scaling operations and managing complexity.

2. Service Level & Performance Management
• Define, track, and consistently achieve SLAs, KPIs, and contractual obligations.
• Drive continuous improvement in DSO, overdue balances, dispute cycle time, and cash flow.
• Establish strong governance through scorecards, dashboards, and regular business reviews.
• Proactively identify operational risks and implement mitigation plans.

3. Leadership & People Management
• Lead a multi layered organization comprising Team Leads, Managers, and SMEs.
• Build a strong leadership pipeline through coaching, mentoring, and succession planning.
• Drive performance management, capability building, and employee engagement initiatives.
• Manage headcount planning, hiring strategy, utilization, and productivity optimization.

4. Stakeholder & Client Management
• Act as the primary senior contact for internal stakeholders and external clients.
• Manage escalations related to service issues, customer disputes, compliance, or financial risk.
• Partner with Sales, Operations, Legal, Compliance, IT, and Business Finance to resolve cross functional dependencies.
• Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with senior stakeholders.

5. Financial & Cash Flow Management
• Drive strong cash realization by enforcing robust collection strategies and credit controls.
• Support bad debt provisioning, write off governance, and risk exposure management.
• Provide analytical insights to leadership on aging trends, customer behavior, and revenue risks.
• Ensure accurate forecasting of cash inflows and operational costs.

6. Governance, Controls & Compliance
• Ensure adherence to SOX, internal controls, audit requirements, and company policies.
• Lead internal and external audits, ensuring zero defect or minimal audit observations.
• Own and continuously strengthen SOPs, RCMs, and process documentation.
• Ensure compliance with regional regulatory and statutory requirements.

7. Transitions, Migrations & Program Management
• Lead process transitions, scope expansions, and migrations from onshore or third party vendors.
• Ensure robust transition planning, knowledge transfer, stabilization, and benefits realization.
• Manage change impacts related to new clients, system changes, or business restructuring.
• Act as the delivery owner for large transformation or integration programs.

8. Continuous Improvement & Automation
• Drive Lean, Six Sigma, and digital transformation initiatives to improve efficiency and quality.
• Identify and implement automation opportunities (RPA, AI, workflow tools).
• Reduce manual effort, rework, and dependency on tribal knowledge.
• Track benefits realization from transformation initiatives.

9. Systems & Technology Enablement
• Partner with IT to support ERP (SAP/Oracle), reporting, and collection tool enhancements.
• Lead user acceptance testing (UAT), data validation, and hypercare for system implementations.
• Ensure system controls support compliance, scalability, and operational efficiency.

10. Strategic Contribution
• Contribute to long term C2C strategy, operating model design, and roadmap development.
• Support benchmarking, best practice adoption, and maturity assessments.
• Represent C2C delivery in leadership forums and enterprise wide initiatives.

**Ex TCS Employees can't apply
PAN and DOB are required for profile creation**

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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