Delivery Manager - HRIS

Gratitude Inc

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6 days ago

Delivery Manager - HRIS

7-10 Year(s)

Hyderabad

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Job Description

Key Skills

Stakeholder Management HRIS HR operations Delivery Management .Service Delivery SAP SuccessFactors modules US Payroll Processing Team Management, SLA Management

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Job Description – Delivery Manager – HRIS

Role: Delivery Manager – HRIS
Location: Hyderabad
Experience: 7–10 Years

Job Summary

We are looking for an experienced Delivery Manager – HRIS to lead end-to-end HR operations delivery with a strong focus on HRIS platforms, payroll operations, compliance, and service delivery.

The role will be responsible for ensuring seamless HR service delivery through Oracle HRMS and SAP SuccessFactors, maintaining US payroll statutory compliance, driving operational excellence, managing stakeholders, and leading continuous improvement and transformation initiatives.

Key Responsibilities

Lead end-to-end HR service delivery with a focus on HRIS-driven operations.
Ensure adherence to SLA, KPI, quality, and productivity targets.
Manage US payroll statutory compliance, including taxation, reporting, and regulatory requirements.
Oversee implementation, enhancement, and utilization of Oracle HRMS and SAP SuccessFactors.
Drive system optimization, automation, and digital transformation initiatives.
Manage client relationships and conduct governance and service review meetings.
Ensure HR and payroll data accuracy, reporting integrity, and audit readiness.
Act as an escalation point for HRIS and payroll-related issues.
Collaborate with HR, Payroll, IT, Finance, and other cross-functional teams.
Identify process gaps and implement continuous improvement initiatives.
Monitor service performance and drive operational efficiency.
Ensure high levels of client satisfaction and service quality.

Required Qualifications

Graduate / Postgraduate in HR, IT, Finance, or a related field.
HRIS or Payroll certification is preferred.

Experience Requirements

7–10 years of experience in HR Operations, HRIS Delivery, HRO Service Management, or related areas.
Experience with HRIS platforms and payroll operations.
Exposure to US payroll and statutory compliance.
Experience in service delivery, stakeholder management, and system implementation/enhancement.

Key Skills

HRIS
Oracle HRMS
SAP SuccessFactors
US Payroll
Payroll Compliance
HR Operations
Delivery Management
Stakeholder Management
Client Management
SLA & KPI Management
Process Improvement
Automation
Reporting & Analytics

Tools & Systems

Oracle HRMS
SAP SuccessFactors – Employee Central / Payroll
Reporting & Analytics Tools

Stakeholder Interaction

The role will interact with:

Clients
HR Leadership
Payroll Teams
IT Teams
Finance Teams
Vendors
Internal Delivery Teams

Success Metrics / KPIs

SLA and KPI adherence
HRIS system efficiency
Payroll and HR data accuracy
Compliance and audit success
Client satisfaction
Process automation and efficiency improvements

Candidate Competencies

Strong leadership and delivery management skills
Excellent stakeholder and client management
Strong analytical and problem-solving ability
Process improvement and automation mindset
High ownership and accountability
Strong communication skills
Ability to manage escalations and deliver within stringent timelines

Language Requirement

English

Work Requirements

Willingness to work as per business requirements and global stakeholder timings.
Ability to manage HRIS and payroll operations in a global HRO environment.

Important Note

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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