DERM Lead

Gratitude Inc

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3 weeks ago

DERM Lead

9-15 Year(s)

Hyderabad

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Job Description

Key Skills

Automation Quality Management System Stakeholder Management Transformation Manager Data analytics Process Improvement client management Lean Six Sigma Certified

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DERM Lead

Location: Hyderabad
Experience: 9–15 Years
Domain: FAO / Finance & Accounting Operations
Mandatory: Lean Six Sigma Green Belt

Job Overview

We are seeking an experienced DERM Lead to drive delivery excellence, continuous improvement, quality management, and data-driven transformation across Finance & Accounting Operations (FAO).

The role will focus on developing a data-driven culture, driving Lean Six Sigma initiatives, strengthening Quality Management Systems, improving client satisfaction, and delivering measurable business value through process transformation, automation, and digital initiatives.

Key Responsibilities

Delivery Excellence & Continuous Improvement

Drive a data-driven culture across operations through quality tools, methodologies, and training.
Develop and execute continuous improvement roadmaps for client accounts.
Lead process improvement projects using Lean Six Sigma methodologies.
Identify opportunities to improve productivity, efficiency, quality, and business value.

Quality Management

Facilitate deployment of Quality Management Systems (QMS), including ISO and CMMI practices.
Build organizational capabilities in Quality Management, Lean Six Sigma, and digital transformation.
Establish effective risk identification and mitigation frameworks.

Transformation & Innovation

Drive automation, innovation, and digital transformation initiatives.
Leverage Data Analytics, Machine Learning, and Artificial Intelligence where applicable.
Develop and showcase successful transformation and innovation case studies.

Client & Stakeholder Management

Conduct thought-leadership workshops with clients and internal stakeholders.
Engage with clients to understand business challenges and develop improvement strategies.
Ensure Delivery Excellence initiatives are effectively implemented and recognized.
Build strong stakeholder relationships and influence business outcomes.

Leadership & Program Management

Lead and mentor process improvement and transformation teams.
Manage improvement programs and ensure delivery against targeted business outcomes.
Promote a culture of innovation and challenge existing processes.
Drive competency development across Lean Six Sigma, QMS, and digital transformation.

Required Qualifications & Skills

9–15 years of overall experience in business problem-solving, transformation, or process improvement.
4+ years of experience as a Lean Six Sigma / Transformation professional in FAO processes – Mandatory.
Lean Six Sigma Green Belt – Mandatory.
Experience in the Service Industry – Mandatory.
Proven experience delivering measurable business value and productivity improvements.
Practical experience in Lean Six Sigma, automation, and process transformation.
Experience with Data Analytics, Machine Learning, or Artificial Intelligence is an advantage.
Strong client and stakeholder management skills.
Excellent communication and presentation skills.
Strong analytical, problem-solving, influencing, and program management capabilities.
Self-driven, goal-oriented, and comfortable challenging the status quo.

Preferred Certifications

Lean Six Sigma Black Belt / Master Black Belt
Quality Management Systems (QMS)
Agile
Digital Transformation
PMP

Educational Requirements

M.Com
MBA in Finance
CA / ICWA
Engineering degree with proven Lean Six Sigma Black Belt or transformation expertise in FAO processes

Shift & Travel

Willingness to work in all shifts; currently afternoon shift.
Willingness to travel to different locations based on client/organizational requirements.

Important Note

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.

Role

Banking - Business

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Banking / Financial Services

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