Enterprise Service Delivery Manager (Telecom – B2B)

Gratitude Inc

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2 weeks ago

Enterprise Service Delivery Manager (Telecom – B2B)

6-8 Year(s)

₹ 1 - ₹ 1.42 Lacs p.m

Chennai

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Job Description

Key Skills

ABAP CRM (Customer relationship Management) Vendor Management Performance Management Stakeholder Management Capacity Planning Operational Excellence Supplier Management Communication Skills Process Improvement Telecom, risk management, continuous improvement order management telecom oss Good exposure in to escalation management Exposure to Data Quality & Governance frameworks Proven Root Cause Analysis (RCA) skills Team Management, SLA Management Strong background in Lead-to-Activate, order fulfilment, customer delivery and service activation operations.

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Job Title: Enterprise Service Delivery Manager (Telecom – B2B)

Location: Chennai

Experience: 6–8 Years

Employment Type: Full-Time

Salary: Up to ₹17 LPA

Band: BPO 4/5

Shift: Flexible / Rotational Shift

Role Overview

TCS is hiring an Enterprise Service Delivery Manager (Telecom – B2B) to lead end-to-end Lead-to-Activate delivery operations for enterprise telecom customers. The role focuses on customer delivery, order fulfillment, service activation, supplier coordination, SLA management, operational governance, and ensuring a seamless customer experience across complex enterprise delivery journeys.

Key Responsibilities

Manage end-to-end Lead-to-Activate delivery operations.
Drive customer engineering, solution validation, and order readiness.
Coordinate with Sales, Presales, Engineering, Planning, Billing, and Support teams.
Manage enterprise customer deliveries from order acceptance to service activation.
Oversee supplier and vendor coordination to ensure timely service delivery.
Monitor SLAs, delivery milestones, backlog, and ageing orders.
Manage escalations, delivery risks, and jeopardy resolution.
Ensure billing readiness and successful service handover.
Drive process improvements, RCA, automation, and operational governance.
Maintain service data quality, reporting, and operational visibility.

Required Skills & Qualifications

6–8 years of experience in Telecom B2B Service Delivery.
Lead-to-Activate Operations.
Order Fulfillment.
Enterprise Customer Delivery.
Service Activation.
Vendor & Supplier Management.
SLA Management.
Delivery Assurance.
Customer Relationship Management.
Stakeholder Management.
Escalation Management.
Delivery Reporting.
Process Improvement.

Preferred Skills

Telecom Operations
CRM
OSS
Workflow Automation
Network Planning
Capacity Planning
Order Management
Risk Management
Root Cause Analysis (RCA)
Operational Excellence
Customer Experience
Service Provisioning

Important Notes

Ex-TCS employees are not eligible to apply.

PAN Card and Date of Birth (DOB) are mandatory for profile creation.

Role

Project Manager-Telecom

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Project Management / Site Engineers

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Piyush Rathi

Recruiter - Gratitude Inc

NA, india

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