Enterprise Service Delivery Manager | Telecom B2B | Chennai
Gratitude IncEnterprise Service Delivery Manager | Telecom B2B | Chennai
Job Description
Key Skills
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We’re hiring an Enterprise Service Delivery Manager with strong experience in Telecom B2B operations, Lead-to-Activate, order fulfilment, customer delivery, and service activation. If you have a background managing enterprise telecom delivery and coordinating cross-functional teams across sales, engineering, suppliers, and operations, this is an excellent opportunity to lead large-scale delivery operations.
Location: Chennai
Experience: 6-8 Years
Salary: Up to 17 LPA
What You’ll Do
* Own end-to-end B2B order fulfilment and service activation from order acceptance through billing readiness
* Manage enterprise, wholesale, multi-site, and strategic customer deliveries
* Coordinate across sales, presales, engineering, planning, suppliers, field operations, billing, and support teams
* Drive SLA management, vendor governance, escalation handling, and jeopardy management
* Monitor milestones, backlog, ageing orders, delivery reporting, and customer communication
* Lead process improvement, root cause analysis, automation initiatives, and operational governance
* Ensure accurate service data, inventory quality, and delivery predictability
What We’re Looking For
* 6-8 years of experience in Telecom B2B service delivery, order fulfilment, or service activation operations
* Strong experience in Lead-to-Activate processes
* Expertise in enterprise customer delivery, vendor/OLO governance, and SLA management
* Experience managing complex, multi-site, and strategic customer implementations
* Strong stakeholder management, reporting, and operational leadership skills
* Ability to drive RCA, automation, and continuous improvement initiatives
Important
* PAN and DOB are mandatory for profile creation
Why Join?
* Lead enterprise-scale telecom delivery operations
* Work across customer engineering, delivery, technical services, and supplier governance
* Drive transformation, automation, and operational excellence initiatives
* Opportunity to influence customer experience and delivery performance at scale
If you have experience in Telecom B2B service delivery, order fulfilment, or enterprise customer operations, send your updated CV today.
Only shortlisted candidates will be contacted.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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