F&A Team Leader

Gratitude Inc

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3 weeks ago

F&A Team Leader

1-3 Year(s)

₹ 80 - ₹ 90 Thousand p.m

Kolkata, Thane

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Job Description

Key Skills

Analytical Planning Problem-Solving Skills Excellent communication skills - written and verbal Good time management skills

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Hiring: F&A Team Leader

Role/Skill: F&A Team Leader
Location: Kolkata / Thane
Experience: 1–3 Years
Band: BPO 3 / BPO 4
Salary: Up to ₹12 LPA

Eligibility

B.Com / M.Com / MBA (Finance) / ICWA / CA
1–3 years of experience as an F&A Team Leader
Exposure to Finance, Equities Market, Company Financials, and Analyst/Broker Estimates
Strong leadership and team management skills
Working knowledge of MS Office

Key Responsibilities

Lead and manage a team of 15–20 members.
Review, drive, and manage client-defined SLAs and internal performance metrics.
Monitor production, track productivity, and prepare performance reports.
Analyze work volume trends and allocate resources accordingly.
Participate in process improvement initiatives and implement recommended changes.
Provide leadership, coaching, performance feedback, and conduct team reviews.
Ensure team members meet and exceed quality and productivity targets.
Compile customer feedback reports and ensure timely action on feedback.
Participate in operations and client relationship calls.
Identify training needs and recommend process-specific and soft skills training.
Drive continuous improvement while maintaining high service quality.

Required Skills

Strong customer focus and ownership mindset
Excellent analytical and problem-solving skills
Outstanding verbal and written communication
Ability to manage conflicts and motivate teams
Adaptability in a fast-paced environment
Strong execution, planning, and time management skills
Collaborative approach with a focus on business performance improvement

Important Notes

Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are mandatory for profile creation.

Interested candidates, please fill out the questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/8f1b183cc7

Note: Filling out this questionnaire is mandatory. Candidate profiles will be considered for further processing only after the form has been submitted.

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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