FRENCH LANGUAGE Customer Service Executive

Gratitude Inc

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3 weeks ago

FRENCH LANGUAGE Customer Service Executive

2-9 Year(s)

Mumbai - goregoan, Gurugram

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Job Description

Key Skills

BPO Voice Process French Language French and English speaker Good Communication skills and ability to communicate/manage clients in English language and French Proficiency in French and English language B1 / B2 certified in French language

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JOB POST TITLE:

FRENCH LANGUAGE EXECUTIVE | MUMBAI | GURUGRAM | BPO 3 | NIGHT SHIFT

COMPANY:

LOCATION: Mumbai, India OR Gurugram, India

WORK SETUP: Work From Office Only

BAND: BPO 3

EXPERIENCE: 2 - 8 Years

JOB CODE: 425849

SHIFT: Night Shift and 24x7 Rotational Support

INDUSTRY: BPO / Language Support

JOB DESCRIPTION:

We are hiring French Language Executives for Mumbai and Gurugram locations. Candidates will provide language support and handle multiple tasks in a fast-paced WFO environment.

KEY REQUIREMENTS:

- Intermediate to High level French language skills, both written and spoken

- CEFR Level B1-B2 and above preferred. B2 and higher for mastery level

- Ability to learn quickly with strong task and system understanding

- Ability to switch between different tasks rapidly

- Computer literate

- QA Mastery level from Novice to Effective in all competencies

KEY RESPONSIBILITIES:

- Provide French language support for business and process-related activities

- Learn processes quickly and adapt to system requirements

- Switch between multiple tasks and processes as required

- Maintain quality standards and meet productivity targets

- Work in a 24x7 rotational environment and comply with SOPs

ELIGIBILITY:

- 2 to 8 years of relevant experience

- Strong communication skills in French and English

- Willing to work from office in Mumbai or Gurugram

- Flexible for night shift and 24x7 rotational support

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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