Global Payroll Delivery Lead

Gratitude Inc

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2 days ago

Global Payroll Delivery Lead

14-20 Year(s)

₹ 20 - ₹ 25 Thousand p.m

Bangalore

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Job Description

Key Skills

End to End Core Payroll Process of Multi-countries ADP Celegro Tool knowledge

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Role: Global Payroll Delivery Lead – ADP GlobalView

Location: Bangalore

Experience: 14 to 18 years

Band: BPO 6/7

Salary: up to 25 LPA

Job code: 425221

Domain: End to End Core Payroll Process of Multi-countries

Skill: ADP Celegro Tool knowledge is a must

MUST HAVE

• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).

• 15+ years of experience with payroll systems, payroll processing, and/or HRIS platforms (ADP, Paychex, Deel, SAP, Workday, or similar preferred)

• Experience with ADP Global View and Celegro

• US / UK / Middle East payroll processing exposure

• Global Payroll exp (UAE, Saudi Arabia, US, Canada, LATAM, Europe, UK, APAC & ASEAN Regions)

• Experience in overseeing a mid-size payroll operations, ensuring compliance with laws and regulations while managing a team to deliver accurate and timely payroll processing.

• Payroll implementation exposure

• Transition exposure

• Excellent verbal and written communication skills; delivers engaging, informative, well thought out presentations

• Analytical abilities, strong judgement and management skills, ability to work effectively with Business, HR and IT Leaders.

• Strong critical thinking skills

GOOD TO HAVE

•Strong understanding of payroll laws, tax regulations, and compliance requirements

RESPONSIBILITIES

1 Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point, and fostering a positive customer service culture

2 Playing end to end QC roles and Training other members on end to end process controls

3 Serves as the primary liaison between the teams and the customers

4 Provides or resolves risks, issues and decisions escalated to their level

5 Preparation of monthly SLA metrics, dashboards and other required reporting

PAN and DOB are required for profile creation

Role

Customer Delivery Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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