International Customer Service
Gratitude IncInternational Customer Service
Job Description
Key Skills
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International Customer Service
Location: Gurugram
Work Setup: 100% Work from Office – Client Location
Experience: 1–5 years
Shift: 5 days a week, Monday–Sunday on rotational basis, including weekends
About the Role
TCS is hiring experienced Team Members – International Customer Service for a client in Gurugram. The role involves understanding customer complaints, coordinating with multiple departments, working across different applications, and ensuring timely resolution of customer issues.
Prior airline/BPO experience is highly preferred but not mandatory.
Eligibility
1–5 years of relevant customer service experience
International voice experience in Customer Service or Help Desk Operations
Travel support/help desk experience preferred
Prior airline experience in BPO is strongly preferred
No freshers
Good written and verbal communication skills
Good email comprehension
Comfortable working from the client location in Gurugram
Willing to work rotational shifts and weekends
No transport facility / transport reimbursement
Key Responsibilities
Understand and assess customer complaints
Coordinate with multiple teams to resolve issues
Work across multiple applications and departments
Contact customers when additional information is required
Ensure timely resolution of customer concerns
Coordinate with the client and TCS supervisors
Required Skills
Strong written and verbal communication
Good email comprehension
International voice customer service experience
Ability to understand and resolve customer issues
Strong coordination and multitasking skills
Candidate Questionnaire
Please fill out the questionnaire below:
https://myglit.com/lateral/cref/6a24bdf70d
Important Note: Filling out the questionnaire is mandatory. Candidates who do not complete the form may not be considered for the recruitment process.
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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