International Voice Process Executive

Gratitude Inc

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1 week ago

International Voice Process Executive

1-5 Year(s)

₹ 50 - ₹ 60 Thousand p.m

Hyderabad

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Job Description

Key Skills

Analytical customer support Excellent Communication Problem-Solving Skills

31 candidate(s) have already applied for this Job. Apply now

International Voice Process Executive

Location: Hyderabad (Work from Office)
Salary: Up to ₹7 LPA
Qualification: Graduation Mandatory
Notice Period: Immediate Joiners Only

We are looking for experienced professionals with a background in the International Voice Process who possess excellent English communication skills and a customer-focused approach.

Key Responsibilities

Handle inbound customer interactions via voice.
Resolve customer queries related to subscriptions, billing, account access, software installation, and technical support.
Deliver excellent customer service while identifying cross-sell and upsell opportunities.
Accurately document customer interactions in the CRM system.
Troubleshoot customer issues and provide timely resolutions.
Meet operational KPIs and quality standards.

Required Qualifications

Graduate (Mandatory).
Minimum experience in an International Voice Process.
Excellent English communication skills (B2/C1 level preferred).
Experience in customer support, cross-selling, or upselling.
Immediate joiner.
Willing to work from the Hyderabad office in rotational shifts, including night shifts.

Preferred Skills

Experience supporting Windows, macOS, iOS, or Android environments.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced customer support environment.

Mandatory Application Form

Please complete the questionnaire using the link below before applying:

Questionnaire Link: https://myglit.com/lateral/cref/6c73c2a065

Note: Filling out this form is mandatory. Applications without the completed questionnaire will not be considered.

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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