Italian Language Specialist – Cards Operations

Gratitude Inc

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2 weeks ago

Italian Language Specialist – Cards Operations

2-10 Year(s)

₹ 70 - ₹ 1 Lacs p.m

Mumbai

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Job Description

Key Skills

Presentation Skills MS Office Advanced Proficiency Analytical Thinking Possess excellent interpersonal skills MIS Reporting, Data Analysis & Business Presentation Skills (Excel, PPT Cards Operations- Disputes & Collections

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Italian Language Specialist – Cards Operations

Location: Mumbai
Experience: 2–10 Years
Preference: Immediate Joiners preferred

Job Description

We are looking for an experienced Italian Language Specialist – Cards Operations to support cards-related processes, with a strong focus on disputes and collections. The ideal candidate should have excellent Italian language proficiency, analytical skills, and the ability to effectively communicate with clients and deliver high-quality results within defined timelines.

Key Responsibilities

Handle Cards Operations – Disputes & Collections processes effectively.
Communicate with clients and internal stakeholders in a professional manner.
Analyze operational issues and provide appropriate resolutions.
Prepare and maintain MIS reports and operational data.
Ensure accuracy and timely completion of assigned deliverables.
Meet stringent client deliverables and agreed service levels.
Prepare and deliver effective presentations as required.
Use MS Office tools for reporting, analysis, documentation, and presentations.
Demonstrate strong interpersonal and communication skills.
Support day-to-day operations while maintaining quality and process compliance.
Use Italian language skills for written and verbal communication.

Required Skills

Italian Language – Written & Verbal
Cards Operations
Disputes & Collections
Client Communication
MIS Reporting
MS Office
Analytical Thinking
Interpersonal Skills
Presentation Skills
Client Deliverables / SLA Management

Eligibility

2–10 years of relevant experience.
Strong written and verbal proficiency in Italian.
Experience in Cards Operations – Disputes & Collections is preferred.
Immediate joiners are preferred.
Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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