Lean Practitioner | Lean Six Sigma | Utilities Transformation | Process Improvement | Kolkata
Gratitude IncLean Practitioner | Lean Six Sigma | Utilities Transformation | Process Improvement | Kolkata
Job Description
Key Skills
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Job Title : Lean Practitioner
Job Description :
We are looking for an experienced Lean Practitioner to lead transformation and continuous improvement initiatives across Utilities operations. The ideal candidate will have strong expertise in Lean Six Sigma, Process Excellence, Operational Transformation, Business Process Improvement, and Change Management within the BPO or Utilities domain.
This role is responsible for identifying process improvement opportunities, driving operational efficiency, reducing costs, improving customer experience, and delivering measurable business outcomes through Lean methodologies, automation, and data-driven decision-making.
Location: Kolkata
Experience: 8–10 Years
Key Responsibilities
Drive end-to-end Lean transformation initiatives across Utilities operations including Customer Service, Billing, Metering, Collections, and Back Office.
Identify opportunities for process optimization, FTE reduction, productivity improvement, and cost savings.
Conduct process diagnostics using Lean tools such as SIPOC, Value Stream Mapping (VSM), Process Mapping, and Time & Motion Studies.
Lead Lean Six Sigma projects using DMAIC, Kaizen, and Continuous Improvement methodologies.
Collaborate with cross-functional teams to implement automation, digital transformation, RPA, AI, and process optimization initiatives.
Improve operational KPIs including Productivity, Quality, AHT, CSAT, NPS, Compliance, and Efficiency.
Build transformation roadmaps and maintain continuous improvement pipelines.
Facilitate Kaizen workshops, brainstorming sessions, and process improvement forums.
Establish governance frameworks to monitor benefits realization and sustain improvements.
Support leadership and clients through business reviews, QBRs, operational reporting, and transformation insights.
Required Qualifications
Bachelor's degree in Engineering, Business Administration, Commerce, Operations Management, or a related discipline.
8–10 years of experience in Lean, Process Excellence, Business Transformation, Continuous Improvement, or Operational Excellence roles.
Experience in BPO, Shared Services, Utilities, Customer Operations, Billing, Retail, or Collections processes.
Lean Six Sigma Green Belt or Black Belt certification is preferred.
Required Skills
Lean Six Sigma
Process Excellence
Continuous Improvement
Business Transformation
Operational Excellence
Lean Methodologies
DMAIC
Kaizen
Value Stream Mapping (VSM)
SIPOC
Process Mapping
Business Process Re-engineering (BPR)
Root Cause Analysis (RCA)
Process Optimization
Operational Analytics
Preferred Skills
Lean Six Sigma Green Belt or Black Belt Certification.
Experience in Utilities, Energy, Power, Water, or Gas operations.
Exposure to automation and AI-led transformation initiatives.
Strong presentation and client-facing skills.
Experience managing enterprise-wide transformation projects.
Why Join Us?
Work on large-scale Utilities transformation projects.
Lead strategic process improvement initiatives.
Opportunity to drive digital transformation and automation.
Competitive compensation and career growth.
Exposure to global stakeholders and business leadership.
Important Notes
Lean Six Sigma certification is highly preferred.
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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