MIS & Reporting Specialist – Collections [B2B OTC]

Gratitude Inc

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1 week ago

MIS & Reporting Specialist – Collections [B2B OTC]

3-5 Year(s)

₹ 60 - ₹ 70 Thousand p.m

Delhi (Netaji Subhash place metro, NCR, Gurgaon)

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Job Description

Key Skills

Management information system (MIS) MIS Reports RDBMS Data Anaytics Advanced Excel Data analytics VBA Macros Financial Modelling Quality Tools / Data Analysis / Analytical Skills / Reporting Good understanding of OTC Lifecycle, B2B Business Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills - VBA

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MIS & Reporting Specialist – Collections [B2B OTC]

Location: Gurgaon, India | Work Setup: Onsite, Night Shift

Job Type: Full-time | Band: BPO 3 | Experience: 3–5 Years

Job ID: 396519 | Salary: Up to 9 LPA | Shift: Night Shift | WFO: 100% Onsite

Role Summary

Own MIS and reporting for B2B collections under OTC lifecycle. Monitor, analyze, and report on receivables, aging, and collection performance. Build databases, automate reports using Excel/VBA, and provide actionable insights to improve efficiency and compliance.

Key Responsibilities

- Data Management: Monitor and manage collections data from multiple sources. Ensure accuracy and completeness in the collections management system

- Reporting & Analytics: Develop and maintain databases and reports. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze trends and identify issues

- Automation & Tools: Use Advanced Excel, VBA, Financial Modeling, and DBMS to automate and improve reporting. Work with IT/Finance to integrate and automate collections systems

- Process Improvement: Evaluate current collections processes and recommend improvements. Implement and monitor new tools/processes to enhance efficiency

- Stakeholder Reporting: Create and present reports to senior management with key metrics and trends. Support strategy and policy development for collections

- Compliance & Audit: Ensure compliance with company policies and legal regulations. Maintain records and documentation for audits and regulatory reviews

Required Skills & Experience

- Experience: 3–5 years in MIS, Reporting, or Data Analytics. OTC Lifecycle/B2B Business understanding preferred

- Technical Skills: Advanced MS Excel, VBA/Macros, Financial Modeling, Data Analysis Tools, DBMS

- Competencies: Strong analytical skills, Complex data interpretation, Process discipline, Attention to detail

Working Conditions

100% Work from Office mandatory. Night shifts applicable by default. Extended hours may be required.

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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