Network Support Engineer- Hyderabad/Pune

Gratitude Inc

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3 weeks ago

Network Support Engineer- Hyderabad/Pune

2-14 Year(s)

₹ 60 - ₹ 70 Thousand p.m

Pune - Pune, Pune Cantonment

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Job Description

Key Skills

Call Center CISCO Documentation LAN Routing International Call Centre SLA Requirements Call Centre skills BPO Call center Call centre Operations BPO call centre CCNA Endpoint Detection and Response (EDR) Microsoft Endpoint Configuration Manager Effective management of SLAs & KPIs SLA compliance Strong knowledge of KPIs, SLAs, and performance management Provide endpoint support for desktops, laptops, OS, and standard IT applications Troubleshoot basic network issues related to LAN, VLANs, IP addressing, and connectivity Palo Alto Firewall

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Network Support Engineer

Location: Hyderabad | Pune, India Work Setup: Onsite

Job Type: Full-time Band: BPO 1/2 Experience: 2–3 Years

Job ID: 385751 Salary: 6–7 LPA

Role Summary

Provide L1/L2 endpoint and basic network support for end-users. Assist with day-to-day network and security operations including Cisco and Palo Alto environments. Ensure SLA adherence with strong troubleshooting, documentation, and communication.

Key Responsibilities

- Endpoint Support: Support desktops, laptops, OS, and standard IT applications for end-users

- Network Troubleshooting: Resolve basic LAN, VLAN, IP addressing, and connectivity issues. Assist with monitoring and basic config checks on Cisco switches and routers

- Security Support: Support Palo Alto Firewall operations including rule verification, NAT checks, and log monitoring

- Service Delivery: Respond to incidents and service requests as per SLA. Maintain accurate documentation and records

Required Skills & Qualifications

- Experience: 2–3 years in endpoint support and basic network support

- Technical: Basic knowledge of Cisco Switching & Routing. Palo Alto Firewall fundamentals. LAN/VLAN/IP troubleshooting

- Certification: 1 basic certification is mandatory – CCNA, Network+, or equivalent

- Competencies: Strong troubleshooting, Documentation skills, Clear communication, SLA-driven mindset

Location Options

Hyderabad OR Pune. Candidates must be open to work from either location.

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Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Norman Bogonko

Recruiter - Gratitude Inc

NA, kenya

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