PTP Helpdesk Specialist

Gratitude Inc

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4 weeks ago

PTP Helpdesk Specialist

4-6 Year(s)

Kolkata

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Job Description

Key Skills

Reporting SAP Advanced Excel Accounts Payable Strong Excel knowledge (vlookup, sumifs, pivot tables). Exposure and experience in Procure to Pay Transactional activities & Supplier Management and team management Proficiency in MS Excel (VLOOKUP/XLOOKUP, Pivot Tables preferred) Expert knowledge of SAP or JD Edwards

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PTP Helpdesk Specialist

Location: Kolkata
Experience: 4–6 Years

Job Summary

The PTP Helpdesk Specialist will handle vendor and internal queries related to the Accounts Payable function. The role involves managing helpdesk tickets, supporting AP processing teams, resolving invoice and payment-related queries, maintaining SLA timelines, and ensuring effective stakeholder communication.

Key Responsibilities

Act as the first point of contact for vendor and internal AP queries.
Log, track, and resolve queries through helpdesk/ticketing systems.
Ensure queries are resolved within defined SLA timelines.
Support invoice processing, validation, and posting activities.
Handle invoice status, payment queries, vendor reconciliations, and escalations.
Coordinate with AP teams to resolve discrepancies and blocked invoices.
Communicate with vendors through email and phone regarding invoice and payment issues.
Coordinate with Procurement, Finance, and Treasury teams.
Maintain compliance with company policies, controls, and audit requirements.
Support month-end AP activities.
Identify process gaps and recommend improvements.

Required Skills

Accounts Payable
Procure to Pay (P2P)
PTP Helpdesk
Invoice Processing
Vendor Reconciliation
Payment Processing
Query Management
SAP
JD Edwards
Advanced MS Excel
VLOOKUP
XLOOKUP
SUMIFS
COUNTIFS
Pivot Tables
Reporting & Compliance
SLA Management
Stakeholder Management
Analytical Skills
Communication Skills

Additional Requirements

4–6 years of total P2P experience.
Minimum 2+ years of relevant SME experience in similar processes.
Excellent English communication skills.
Expert-level knowledge of SAP or JD Edwards preferred.
Strong Excel and reporting skills.
Comfortable working in ANZ shift starting at 2–3 AM IST.
5 days Work From Office is mandatory.
Positive attitude and strong accountability.

Eligibility: Ex-TCS employees are not eligible to apply.
Profile Creation: PAN and DOB are required.

Role

Finance Executive

Timings

Night Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Non-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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