Quality Analyst (Six Sigma Black Belt Certified)
Gratitude IncQuality Analyst (Six Sigma Black Belt Certified)
Job Description
Key Skills
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Quality Analyst (Six Sigma Black Belt Certified)
Location: Kolkata
Experience: 10–15 Years
CTC: Up to ₹20 LPA
Company: Leading IT Services Organization
Job Overview
We are looking for an experienced Quality Analyst with a mandatory Six Sigma Black Belt Certification to lead quality improvement initiatives and drive operational excellence. The ideal candidate should have strong expertise in process improvement, quality management systems, and data-driven decision-making.
Key Responsibilities
Quality Management
Develop, implement, and monitor quality standards and processes.
Ensure compliance with organizational and client quality objectives.
Drive continuous quality improvement initiatives.
Lean Six Sigma
Lead Lean Six Sigma projects using DMAIC/DMADV methodologies.
Identify process gaps and implement sustainable improvements.
Mentor and train teams on Six Sigma tools and best practices.
Data Analysis
Analyze operational and project data to identify trends and improvement opportunities.
Prepare quality reports, dashboards, and presentations for stakeholders.
Utilize tools such as Minitab, Power BI, and Advanced Excel.
Process Improvement
Identify inefficiencies and recommend process optimization strategies.
Implement frameworks to improve productivity, reduce defects, and optimize costs.
Stakeholder Management
Collaborate with cross-functional teams to achieve quality objectives.
Present insights, findings, and improvement recommendations to leadership and clients.
Required Qualifications
Six Sigma Black Belt Certification (Mandatory)
10+ years of experience in Quality Assurance, Process Improvement, or related functions
Bachelor's or Master's degree in Engineering, Business Administration, or a related discipline
Required Skills
Six Sigma (DMAIC/DMADV)
Lean Methodologies
Process Improvement
Quality Management Systems (ISO 9001, CMMI)
Data Analysis
Minitab
Power BI
Advanced Excel
Stakeholder Management
Quality Reporting
Root Cause Analysis (RCA)
Excellent Communication & Presentation Skills
Preferred Skills
Agile/Scrum
Automation & Technology-driven Quality Improvement
Experience in IT Services or Consulting
Important Notes
Six Sigma Black Belt Certification is mandatory.
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Mandatory Questionnaire
Please complete the questionnaire before applying:
Questionnaire Link: https://myglit.com/lateral/cref/7ac4e0387b
Note: Filling out the questionnaire is mandatory. Profiles without a completed questionnaire will not be considered for further processing.
Role
Quality Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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